Retail Associate/Customer Service

Store Associate Job Description

We are an independently owned hardware/ farm and garden center serving the rural community of Cumberland County, Virginia. We strive to provide our customers with the product that they need to complete their project. Our store associates are the welcoming faces that greet customers and provide them with a superior buying experience. Store associates provide the excellent customer service and support our customers expect and demand. This associate will be an excellent communicator who has a knack for building relationships. With a keen eye for customer satisfaction, the store associate will answer questions, handle complaints, and maintain a clean, well-organized sales floor. This person will also be a driving force for new and ongoing sales opportunities — directly impacting our growth and success.

Objectives of this role

• Provide superb customer service, with special emphasis on customer experience and customer engagement and satisfaction
• Serve as a brand ambassador, developing and nurturing strong relationships with customers
• Learn the needs and desires of customers, and personalize purchasing opportunities for them
• Drive sales to aid the company in sales projections, find opportunities for ongoing sales, and achieve company goals
• Be a team player, adhering to company policies for customer service and contributing to a positive work environment

Responsibilities

• Assist in maintaining a clean and organized product floor and ensuring a customer-friendly environment
• Maintain up-to-date knowledge of products, pricing, and promotions
• Manage purchases and payment transactions using cash registers and related software, and assist customers with returns and exchanges
• Provide customers with purchasing options based on their needs and desires, demonstrating deep knowledge of the merchandise.
• Create an exceptional buying experience by presenting product promotions and sales opportunities based on conversations with customers
• Develop and implement cross-selling strategies for relevant products.
• Provide services such as loading vehicles and filling propane.

Required skills and qualifications

• High school diploma or equivalent
• Communication skills with customers and team members
• Conscientious demeanor and professional appearance
• Basic math and accounting skills
• Positive attitude and motivation to satisfy customers
• Flexibility with scheduling, including weekends and holidays
• Ability to left and carry 60lb.
• Must be 21 or older to apply

Preferred skills and qualifications

• Experience in a customer-service or sales role
• Working knowledge of inventory procedures
• Proven ability with point-of-sale (POS) transactions
• Understanding of meeting sales goals
• Experience in marketing and customer dynamics

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person