Retail Business Head

Location - Yehalaka

Work from Office - 5 days a week

Why Ample:

We value our team members, and you can look forward to

• Humane work environment with strong focus on people well - being
• Work Culture that is growth oriented and fun
• Continuous learning - on the job as well as through programs, and mentoring
• Compensation in line with the best in the industry

Ample is a 30 years old organisation. What does it mean for you?

• We are a stable organisation with over 29 years of experience in SI / IT - in an environment where companies rarely cross 10
• We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.

The foundation for future growth is on the following foundations

• Globally revered brands in partnerships with Ample - in the enterprise and retail industry
• You would be representing a brand that the market has revered and valued over two decades
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine

We live our vision and values

• Our customers and team members experience this every day, making it a place to be for anyone engaging with us
• We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.

Role & Responsibility:

Strategic Direction

• Create and drive the Annual Operating plan that aligns with the organisation strategy.

Develop and manage budgets to ensure financial goals and targets are met.

• Monitor and analyse financial reports to make data driven decisions for the business.

• Review key performance indicators and financial metrics to ensure business targets

are met. Provide insights to leadership on achievements, challenges, and areas for

improvement.

• Contribute actively in the strategic projects that support business growth and

transformation

Business Expansion

• Use insights and present market opportunities, trends, and potential areas for growth.

• Plan and drive market expansion through new store openings and e-commerce

business.

• Oversee negotiations and management of credit terms with suppliers to optimise

working capital and ensure favourable financial arrangements. Develop and maintain

strong relationships with vendors, balancing competitive pricing with advantageous

credit terms to support the overall financial health of the organisation.

People Leadership

• Build and lead a high performing team.

• Foster a collaborative work environment that encourages team growth and

development.

• Role model learning mindset by investing in personal growth and development

Operational Excellence

• Define and ensure implementation of SOPs at all stores.

• Undertake regular store visits to review store ambience, service and adherence to

retail standards.

Strategic Inventory management (Sales Business)

• Lead the development and execution of a comprehensive strategic inventory

management plan, ensuring optimal levels of stock to meet customer demand.

• Develop strategies to reduce ageing stock and enhance overall inventory agility.

• Drive initiatives to minimise holding costs while maximising inventory turns, taking a

proactive approach to adapt strategies based on market trends.

• Lead initiatives to improve fill rates, ensuring timely and complete order fulfilment.

Customer Experience

• Champion a customer centric approach to store operations and service centres,

ensuring that all activities align with enhancing the overall customer experience.

• Establish operational standards that prioritise customer satisfaction and convenience.

• Foster a culture of excellence in customer service, ensuring that each interaction

reflects the brand's commitment to satisfaction.

Only for Sales Business

• Develop strategies to personalise customer interactions leveraging data driven

insights to tailor services, promotions and recommendations based on individual

preferences and purchasing history

• Oversee the implementation of strategic design and layout of stores, optimising visual

merchandising to create and inviting shopping experiences

Key Stakeholder Management

• Establish and nurture winning relationships with key principals, distributors, vendors

and strategic partners

• Collaborate with cross-functional teams to define and ensure implementation of goals

that support business growth

Knowledge, Skills, Experience and Behavioural competencies

• In-depth knowledge of the retail industry, market trends, and consumer behaviour

• Strong business acumen with a track record of successful strategic planning and

execution

• Demonstrated ability to manage scale of operations with a business revenue of over

1000 Cr.

• Sound knowledge and experience in managing large retail operations, defining, and

ensuring implementation of SOPs.

• Proven leadership skills with the ability to inspire and lead cross-functional teams

toward common goals.

• Proven ability to build and maintain strategic relationships with internal and external

stakeholders.

• Proven ability to analyse and interpret data for trends, patterns, insights and decision

making.