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The Retail Clerk is responsible for assisting customers in the retail operations. In Coat Check, also responsible for assisting and securing guest coats/jackets in the coat check area. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Display merchandise neatly and in proper order.
2. Mark prices on merchandise.
3. Accurately operate cash register and balance bank at end of shift.
4. Issue coat check claim tags/tickets to each guest.
5. Hang one guest’s items (coat or jacket) per hanger.
6. When guest presents coat check claim ticket/tag for retrieval of their item, Attendant will match claim ticket/tag with hanger ticket/tag and then give guest their items.
7. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
8. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
9. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
10. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
11. Attend all necessary meetings.
12. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency required.
3. Two (2) years retail experience preferred.
4. Previous customer service experience preferred.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to walk and move through all areas of the casino.
2. Must be able to stand for long periods of time.
3. Must be able to stoop, kneel, reach, pull, lift, talk and hear.
4. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to thirty (30) pounds of force frequently, and/or up to ten (10) pounds of force constantly to move objects.
5. Required to have close visual acuity to perform an activity such as: viewing a computer terminal; visual inspection involving small defects.
6. Not substantially exposed to adverse environmental conditions.
7. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

$16.00

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.