Retail

At Charger Hospitality/Fiesta De Reyes in San Diego’s historic Old Town, every day is a celebration—where vibrant culture, lively entertainment, and authentic California history come together to create an unforgettable workplace. Enjoy competitive pay, employee perks, and a fun, dynamic environment in the heart of Old Town. Apply today! Title: Retail Lead Associate

Reports To: General Manager

Department : Retail

Summary of Position: The Retail Team Lead plays a key role in delivering exceptional guest experience while supporting the daily operations of the retail store. This position is responsible for providing outstanding customer service, assisting guests with purchases, maintaining merchandise displays, processing transactions, and helping ensure the store remains organized, stocked and welcoming.

Responsibilities:

• Provide outstanding customer service and greet guests in a friendly and welcoming manner.
• Assist customers with product selection, recommendations, and purchases.
• Process transactions accurately using the POS system, including credit and debit card payments.
• Maintain product knowledge to answer guest questions and support sales.
• Assist with inventory management, stock replenishment, and maintaining appropriate product levels throughout business hours.
• Support store organization, cleanliness, merchandising standards, and daily opening and closing procedures.
• Assist with inventory counts and pricing updates.
• Help ensure compliance with company policies, procedures, and operational standards.
• Communicate guest feedback, and inventory needs to management.
• Foster a positive, team-oriented work environment.
• Perform other duties as assigned.

Required Qualifications:

• Excellent customer service and communication skills.
• Positive attitude with a strong focus on teamwork.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and self-motivated.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally.
• Comfortable standing, bending, twisting, and moving throughout the workday.

Knowledge and Experience:

• High school diploma or equivalent.
• Retail sales experience preferred.

Benefits

• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Paid Sick Leave
• Complimentary Employee Meals
• Discounted Family Meal
• Paid Company Holidays