Retail Coordinator

Role & responsibilities:

CORE SALES RESPONSIBILITIES

Support the meeting of sales targets through

Tracking and sharing client inquiries received on store cell phone, emails, social media, and all channels

Timely creation of quotes, presentations and other required documents/materials

Support the execution of proactive sales strategies

Ensure full administrative support for prospective client meetings

Support companys sales representatives/business development managers with required documents and materials

Prepare all data and documents for the accurate and complete hand over of orders for drawings and production

Update Production Tracker and Delivery schedules with client order details

Ensure all client documents and correspondence are saved in appropriate folders in the Dropbox

Maintain internal upholstery catalogues and price lists

Support the regular updates of company’s sales/product presentations

DESIGN & PRODUCTION SUPPORT

Coordinate and conduct site visits - measurements and markings, and send timely reports

Support timely approval of working drawings from clients

Monitor and follow up for client’s timely fabric, finish and hardware selections

Order fabrics & leather and hand them over in a timely manner

Coordinate logistics for sending samples and fabric books to clients

Support the follow up with clients for design & production related queries

Coordinate and support client inspection visits

Support coordination between client sites, logistics provider, and internal team for client deliveries

Track that client’s post-delivery snags and queries are being addressed in a timely manner

MARKETING SUPPORT

Support the ideation and creation of marketing materials

Send regular WhatsApp broadcasts

MISCELLANEOUS

Regularly update organisation tracking systems