RETAIL COUNTER CLERK

Benefits:

• Employee discounts

About the Role:

Niantic Cleaners is looking for a friendly and reliable Retail Counter Clerk to join our team in East Lyme, CT! This is a great opportunity to be the face of a trusted local business, providing excellent customer service in a fast-paced, community-oriented environment. If you enjoy working with people and take pride in delivering a great customer experience, we want to hear from you!

Responsibilities:

• Greet and assist customers at the front counter in a professional and friendly manner
• Accept and process incoming garments and dry cleaning orders accurately
• Tag, sort, and organize customer items for cleaning and processing
• Handle customer pickups, verify orders, and ensure accurate item return
• Process payments, operate a POS system, and handle cash transactions
• Address customer inquiries, concerns, and special garment care requests
• Maintain a clean, organized, and welcoming front counter area

Requirements:

• Prior retail, customer service, or counter experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Basic math skills and comfort handling cash and processing payments
• Dependable, punctual, and a strong team player
• Attention to detail when handling and tracking customer garments
• Ability to stand for extended periods during shifts

About Us:

Niantic Cleaners has been a trusted name in garment care serving the East Lyme, CT community for years. Our customers keep coming back because of our commitment to quality cleaning and the warm, personalized service they receive every visit. Our team enjoys a supportive work environment where every employee plays an important role in keeping our customers looking their best.