Retail CSR - Quick Process | Beginner Friendly

Customer Service Representative – Retail Account

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Turn Your Customer Service Skills Into a Career in Retail

Enjoy helping people find the right products, solving order concerns, or assisting customers with their purchases? This Retail Account Customer Service Representative opportunity allows you to build valuable customer service experience while working with retail and e-commerce customers.

Whether you have previous BPO experience or you're looking for your first opportunity in the industry, qualified applicants are welcome to apply.

Job Overview

Position: Customer Service Representative – Retail Account

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

• Competitive salary package of ₱19,000–₱31,000 per month
• Performance-based incentives and bonuses
• Paid retail account training
• Skills development and upskilling opportunities
• Career growth and advancement opportunities
• Structured onboarding and training support

About the Role

As a Customer Service Representative for a Retail Account, you will assist customers with product inquiries, orders, purchases, delivery updates, returns, exchanges, and other shopping-related concerns.

Your goal is to make each customer interaction as smooth as possible by understanding their concern, providing accurate information, and helping them find the appropriate solution.

This position is a good fit for individuals who enjoy customer interaction, have strong communication skills, and want to gain experience in retail, e-commerce, and customer service operations.

What You Will Do

• Handle customer inquiries through phone, chat, or email
• Assist customers with product inquiries, orders, purchases, and account concerns
• Provide accurate information about products, pricing, availability, and services
• Assist with order tracking, returns, exchanges, and other retail-related requests
• Help customers resolve order and service concerns professionally
• Provide a positive and helpful shopping experience
• Document customer interactions and transactions accurately
• Follow established account procedures and guidelines
• Escalate complex concerns to the appropriate team when necessary
• Meet established quality, productivity, and customer satisfaction standards

Qualifications

• High School or Senior High School graduate; college-level applicants and graduates are welcome
• With or without BPO or call center experience are welcome to apply
• Good English communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Good attention to detail
• Basic computer skills and ability to navigate multiple applications
• Comfortable handling customer questions and concerns
• Good problem-solving and multitasking skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

• Onsite position in Davao City
• Paid retail account training
• Structured onboarding and training support
• Shifting schedules may include weekends, evenings, nights, and holidays
• Opportunities to develop customer service, communication, and retail support skills

Why Apply for a Retail Account?

Retail and e-commerce customer service can help you develop skills that are useful across many industries, including communication, customer relationship management, order processing, problem-solving, and product support.

For experienced BPO professionals, this role provides an opportunity to strengthen your customer service background while gaining retail account experience. For applicants without BPO experience, it offers an opportunity to enter the industry through structured training and hands-on customer support.

With a ₱19,000–₱31,000 salary range, paid training, performance incentives, and career growth opportunities, this role is a strong option for applicants looking to build a career in customer service and retail support.

Location

Davao City – Onsite

If you're ready to build your customer service career and want to work in a retail and e-commerce environment, apply today.

Pay: Php19,000.00 - Php31,000.00 per month

Benefits:

• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person