Retail Customer Experience Associate

6 days work week
Retail hours: 10am – 7pm or 1pm - 10pm (2 shift rotate)
Opening shift OR Closing shift
Weekend work required (rotational off-days among team)

We are looking for Retail Customer Experience Associates to join our mattress retail showroom in Orchard.
This role focuses on delivering a comfortable, consultative in-store experience, no hard selling required.

If you enjoy interacting with customers and helping them make the right choice in a relaxed environment, we’d love to speak with you.

What You’ll Do

• Welcome and assist customers in-store, understanding their needs and preferences
• Provide product guidance for mattresses and sleep-related products
• Support customers with order placement and basic enquiries
• Maintain showroom presentation and ensure a smooth customer experience
• Assist with opening or closing duties depending on shift

What We Offer

• Competitive fixed monthly salary (no aggressive commission structure)
• Stable income with annual performance bonus based on outlet performance
• A supportive team environment with no pressure selling
• Opportunity to be part of a growing retail brand

Who We’re Looking For

• Friendly, approachable, and service-oriented
• Comfortable engaging with customers in a retail setting
• Able to communicate clearly and build trust with customers
• Retail or hospitality experience is a plus
• Interest in lifestyle or home products is an advantage

Why Join Us

We believe in creating a pressure-free retail environment where customers can make informed decisions.
Our team focuses on genuine service and long-term customer satisfaction, not hard selling.