Retail Customer Support Agents

About the role

Talent Outsourcing Channel Solutions is seeking enthusiastic and customer-focused Retail Customer Support Agents to join our growing team in Metro Manila. This is a full-time position where you will be the primary point of contact for our retail customers, providing exceptional support and assistance across multiple communication channels. As a Retail Customer Support Agent, you will play a vital role in maintaining customer satisfaction, resolving issues efficiently, and representing our brand with professionalism and dedication.

What you'll be doing

• Responding to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner
• Processing customer orders, returns, exchanges and refunds accurately and efficiently
• Troubleshooting product-related issues and providing solutions to customer problems
• Maintaining detailed and accurate customer records and interaction logs in our systems
• Escalating complex issues to senior team members or management when necessary
• Providing product information and recommendations to assist customers with their purchasing decisions
• Following company policies and procedures while delivering exceptional customer service
• Contributing to a positive team environment and supporting colleagues to achieve departmental goals
• Identifying opportunities to improve customer experience and providing feedback to management

What we're looking for

• High school diploma or equivalent qualification; AT LEAST HS/SHS GRAD + NO EXPERIENCE NEEDED
• Proven experience in a customer service or retail environment, preferably in a call centre setting
• Excellent communication skills, both written and verbal, with a clear and professional manner
• Strong problem-solving abilities and the capacity to handle challenging customer situations calmly and professionally
• Proficiency with computer systems and customer relationship management (CRM) software
• Ability to multitask and manage multiple customer interactions simultaneously
• Patient, empathetic approach to customer interactions with a genuine desire to help
• Reliable attendance and punctuality with the ability to work flexible schedules as required
• Fluency in English; additional language skills are advantageous
• Willingness to undergo training and develop product knowledge

What we offer

• Competitive salary package commensurate with experience and qualifications
• Comprehensive on-the-job training to ensure you have the skills and knowledge needed to succeed
• Opportunities for career progression and advancement within the organisation
• A supportive and collaborative team environment with experienced mentors
• Employee benefits including health and wellness initiatives
• Performance-based incentives and rewards programmes
• Flexible scheduling options where possible to support work-life balance

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service and business process outsourcing solutions. We are committed to delivering high-quality support services to our clients whilst maintaining a workplace culture that values professionalism, integrity and employee development. Our team is dedicated to building strong customer relationships and creating meaningful experiences for those we serve. We believe in investing in our employees and providing them with the tools, training and support they need to excel in their roles.

Apply now

If you are a motivated individual with a passion for delivering outstanding customer service, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.