Retail Development & Trainer - Bei Jing

Job responsibilities

PURPOSE OF THE JOB

• Develop the team through classroom training and field coaching; partner with the retail team to drive sales growth.
• Lead the implementation and field follow-up of Retail Development projects.

Main Responsibilities Training & Coaching

• Partner with regional retail teams to plan training programs covering new launches, onboarding, and professional development.
• Co-build BC development programs with Retail, with a focus on specialization.
• Develop the BC annual training plan and ensure effective implementation and training results.
• Establish a strong coaching and feedback system to strengthen product knowledge, brand heritage, storytelling, and service standards.
• Coach BCs on-counter to elevate service skills (approx. 30% of working time).
• Follow up G.R.O.W training application in the field and review retail team performance.

Retail Management

• Support the ATR (Addict to Retail) project and ensure standard on-counter execution during field visits:
• Counter management: daily brief, merchandising check, D.I.O.R process, business priority monitoring and tracking
• Shift management aligned with traffic and floor management
• IPOS project execution follow-up
• Partner with retail managers on business format, training, and follow-up.
• Monitor cabin execution and performance; provide feedback to the skincare team.

DIOR Standard Service

• Work closely with the retail team to continuously improve and execute D.I.O.R and other service standards.
• Manage the Mystery Shopper project — analysis, coaching, and action plans with the retail team to improve on-counter service.

Capability Building

• Deliver systematic training programs and field coaching, including Retail Management training, Retail Excellence training, and follow-up (Ambassa Dior).
• Partner with HR to define clear career paths and development plans for BC, Specialist, Expert, and Retail Management roles; track progress and evaluation (e.g., BC grading & specialization annual review).

Sales Team Support

• Support the line manager on all projects, including information collection and consolidation.
• Cabin projects: collaborate cross-functionally to ensure cabin openings and smooth daily operations.
• Open Doors: partner with cross-functions on interviews and daily follow-up (BSS, Boutique).
• Project follow-up: track 3-axis key projects and collect success cases with the sales team.
• Serve as lecturer and provide on-site support for beauty classes and related activities.

Profile

Key Competencies

• Action oriented
• Drive for result
• Creativity
• Learning on the fly
• Integrity and trust
• Customer focus
• Priority setting
• Good presentation and coaching skills
• Be a role model

Technical Skills

• At least 5 years relevant working experiences or previous experience in cosmetics/fashion-related brand
• Good make up skills
• Fluent in Mandarin and English and in both written and oral communication
• Good PC skills and familiar with Word, Excel, PowerPoint, etc.

Profile University graduate or above