Retail Excellence Manager

Report to : Head of Offline & TVHS

Location : Seoul, Korea

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

SharkNinja is expanding our APAC business and scaling it rapidly. Our two brands, Shark and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands.

Given this success in our existing markets, SharkNinja has embarked on a bold plan for growing our APAC business, in which Korea plays a critical role. As we continue to grow, we are looking for a Key Account Manager to join our team. This role will be based in Seoul.

Position Overview

The Retail Excellence Manager is responsible for building and leading SharkNinja Korea's Retail Excellence capability across Offline Retail and TV Home Shopping (TVHS).

The role will establish execution standards that deliver consistent premium consumer experience while improving retail productivity and execution quality across all consumer touchpoints.

Reporting to the Head of Offline & TVHS, this role will lead the Retail Trainer and VMD Specialist while managing external execution partners, including promoter agencies and POP/POSM agencies.

By bringing these capabilities under one leadership, the role will ensure consistent execution standards, stronger collaboration with the KAM organization, and a unified SharkNinja brand experience across Offline Retail and TVHS.

Here are some of the EXCITING things you will get to do:

• Will develop and implement Retail Excellence strategies that establish consistent execution standards across all Offline Retail and TVHS partners. The role will define merchandising standards, retail execution guidelines, store operating principles, and retail scorecards to deliver premium consumer experience while supporting sales performance and target achievement across all channels.The role will also coordinate the annual retail activation calendar across Offline Retail and TVHS to ensure execution priorities are aligned with commercial objectives.
• Will continuously improve retail execution by conducting regular store visits, retail audits, and joint execution reviews with the Sales team. Through monitoring Hero SKU visibility, display compliance, merchandising quality, pricing compliance, and in-store productivity, the role will identify execution gaps and implement corrective action plans that improve execution quality while supporting retailer sales performance and target achievement.
• Leading the Visual Merchandising function, the Retail Excellence Manager will oversee the development of annual merchandising strategies, retailer-specific display concepts, seasonal merchandising programs, and new product launch executions. The role will ensure that all POP/POSM materials, fixtures, and visual assets are deployed on time and consistently executed across all retail partners.
• Lead the Retail Trainer to develop a structured Retail Academy, product certification, field coaching, and capability development programs for promoters, TVHS presenters, and agency partners, ensuring consistent product knowledge, selling standards, and premium consumer engagement across every touchpoint.
• Another critical responsibility will be managing external execution partners, including promoter agencies, merchandising agencies, POP/POSM suppliers, and popup event agencies. This positon will own the planning and execution of popup events, ensure consistent SharkNinja brand standards and premium consumer experiences while establishing clear agency KPIs and continuously improving execution quality, productivity, and operational efficiency.
• Will monitor both execution and commercial KPIs, including display compliance, Hero SKU visibility, VMD quality, promoter productivity, retail audit scores, sales performance against target, and execution standards. The role will provide execution insights and field feedback through Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and retailer business reviews to continuously improve retail performance and excellence of execution.
• Will play a key role in ensuring retail readiness for NPD launches, seasonal campaigns, and commercial initiatives. Working closely with Sales, Marketing, Supply Chain, Customer Service, and external partners, the role will ensure execution excellence and consistent brand standards across every retail touchpoint.

Experience

• Bachelor's degree or above.
• Minimum 15 years of experience in Retail Excellence, Retail Operations, Trade Marketing, Field Sales, or Visual Merchandising.
• Proven leadership experience managing Retail Execution, VMD, Training, or Field Operations teams.
• Experience managing external agencies, including promoter, merchandising, and POP/POSM partners.
• Strong understanding of Offline Retail operations and customer journey management.
• Experience working with major Korean retailers such as E-mart, Traders, Costco, Hi-Mart, or Department Stores.
• Strong project management and cross-functional collaboration skills.
• Excellent analytical and problem-solving capabilities with a data-driven mindset.
• Experience leading cross-functional retail projects from strategy through execution.
• Business-level English communication skills.

Preferred

• Experience in Consumer Electronics, Home Appliances, or Premium Consumer Brands.
• Experience in a multinational company.
• Experience supporting TV Home Shopping (TVHS), Live Commerce, or Omnichannel retail execution.
• Experience building Retail Excellence standards, Retail Academy, or Field Capability programs.
• Strong presentation and stakeholder management skills.
• Passion for developing high-performing retail organizations and delivering exceptional consumer experiences.
• Experience building Retail Excellence organizations or operating models from the ground up.

Your role in leading our success drivers & representing our unique mindset:

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.”

Explore SharkNinja On Our Social Channels

• https://www.linkedin.com/company/sharkninja-apac/mycompany/
• https://www.linkedin.com/company/sharkninja-apac/jobs/