Retail Excellence Senior Executive

About the Company

FOZ One is a company dedicated to transforming ideas into life, empowering businesses worldwide. We offer state-of-the-art facilities at our vibrant HQ, featuring a rooftop commune, gym, and innovative spaces designed for collaboration and wellness. Join us to be part of FOZ One's branding transformation and immersive digital experiences, and thrive in a dynamic environment that values learning, growth, and cutting-edge innovation.

About the Role

As our Retail Excellence Executive/ Senior Executive, you will drive FOZ One’s retail excellence and experiential retail execution, ensuring strong mall presence, kiosk standards, frontline capability, customer experience and commercial performance.

Key Responsibilities:

1. Mall & Site Management

• Analyse mall footfall, demographics and tenant mix; secure high-visibility sites and negotiate favourable tenancy terms.

2. Kiosk & Retail Excellence

• Lead kiosk readiness, modular racks, brand pelmet, planogram and Retail Index standards; conduct periodic retail audits and close gaps.

3. Frontliner Capability & Service

• Develop and implement soft-skill and service-mannerism modules; coordinate training, deployment, incentives and payroll inputs.

4. Customer Experience & Performance

• Implement NPS for frontliner service; track footfall, conversion, sales, average basket size, Google Reviews and social-media engagement.

5. Activation & Improvement

• Drive mall joint activations and livestreams; report performance and recommend actions to improve traffic, service and sales.

6. Others

• Perform other duties and ad hoc assignments as required.

Qualification & Requirements:

• Diploma or Bachelor’s Degree in Marketing, Business Administration, Retail Management, Customer Experience or a related discipline.
• 3–5 years’ experience in trade marketing, retail, shopper marketing, mall activation or retail operations.
• Strong knowledge of mall footfall, demographics, tenant mix, site performance and retail KPIs.
• Experience with mall / landlord engagement, tenancy negotiation and kiosk / pop-up retail execution.
• Knowledge of planogram, merchandising, Retail Index / retail audit and frontliner performance management.
• Able to develop soft-skill, service-mannerism and NPS programmes and translate results into action.
• Strong commercial, analytical, negotiation, communication and project coordination skills.