Retail Executive/ Supervisor

About the role

To carry out day to day operations and improve outlet's performance in terms of sales revenue, cost control, customer awareness and staff development. To lead and assist SM in managing and prevailing retail operation functions and performances.

Key responsibilities

• Supervisory duties including opening and closing of store, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well as sales reports
• Assist in controlling outlet's operating expenses and billings
• Communicate and coordinate with other departments and PICs in ensuring smooth execution and high level of quality for all operation activities of outlet
• Maintain all necessary documentation
• Identify, recommend, and implement systems to minimize loss of merchandise, money, or company assets and report to relevant person in charge
• Ensure and maintain low shrinkage as per KPIs
• Monitor outlet's sales performance and drive the team to achieve sales targets
• Ensure pricing and display of merchandise items are correctly labelled and up to Company's standard practice
• Monitor and handle housekeeping and the ordering process of outlet's stock
• Plan, coordinate, record and process control of incoming and outgoing stock; including preparation of stock report, stock conditions and expiry details
• Ensure sufficient manpower for outlet by working actively alongside with HR on recruitment
• Schedule and plan for sufficient manpower for daily operation
• Oversee staff's activities and work performance within their assigned area
• Assist in providing on-the-job training for new and existing staff as required
• Ensure compliance with Company's policies and operational guidelines
• Report to SM/SIC on progress and issues
• Ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a whole
• Ensure high levels of customer satisfaction through excellent services; master product knowledge; actively involved in handling customer's enquiries, complaints and issues
• Provide solutions to customers
• Participate in any ad-hoc projects and tasks as assigned by management