Retail Facilities Lead

Job title: Retail Facilities Lead

Reports to: Director of Finance and Operations

Hours: 22.5 hours per week, worked flexibly across Mon-Fri

Salary: £15.46 per hour

Location: Beaumond House Hospice Care, Newark

Works closely with: Director of Finance and Operations, Facilities Lead and External Health and Safety Provider

Beaumond House

Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter. Our staff, volunteers and patients alike bring hope and happiness together in a ‘home from home'. Patients are at the centre of all that we do. We therefore expect all those who come to join our team (in whatever capacity) to ensure that dignity, safety and confidentiality of all patients is respected at all times and that all patients receive the highest possible standard of physical, psychological and spiritual care.

Role Purpose

To support the effective operation of Beaumond House retail premises by overseeing facilities management, maintenance, health and safety, and fire safety arrangements across all retail sites. The postholder will help ensure that shops provide safe, compliant, welcoming and well maintained environments for customers, volunteers and staff.

The postholder will work closely with the Director of Finance and Operations, Retail Area Manager, external Health and Safety advisers and the Facilities Lead to maintain high standards of compliance, safety and operational effectiveness.

Main Duties and Responsibilities

• Carry out risk assessments, health and safety, and fire safety checks across retail sites and ensure all records are maintained and actioned.
• Work with the external Health and Safety provider to coordinate statutory compliance checks, inspections and resulting action plans across all retail locations.
• Undertake and coordinate site audits to ensure compliance with internal standards and external regulations.
• Liaise with contractors and suppliers to manage planned and reactive maintenance, ensuring timely and quality completion.
• Respond to urgent repair or maintenance issues and complete small-scale practical repairs as required.
• Carry out basic redecoration and fitting tasks (e.g. painting, shelving, signage) during shop refurbishments or when setting up new retail units, reducing reliance on external contractors.
• Undertake Portable Appliance Testing (PAT) of static electrical equipment in all retail shops following appropriate training and certification.
• Report and monitor health and safety hazards or risks, ensuring incidents are documented and resolved.
• Investigate accidents, incidents and near misses within retail locations and support managers in implementing learning and corrective actions.
• Coordinate waste management, recycling, and cleaning contracts across the retail estate.
• Oversee the general upkeep of premises including building fabric, utilities, and shop fittings.
• Support fire safety procedures and ensure evacuation plans and alarms are routinely tested and up to date.
• Deliver or coordinate basic health and safety and fire safety training for retail staff and volunteers.
• Maintain awareness of the retail environment, customer activity and potential safety risks.
• Support environmental best practices across retail sites, including waste reduction, energy efficiency and recycling initiatives.
• Support the setup of new retail locations, contributing to compliance checks, premises readiness and fit-out coordination.
• Work collaboratively with the Hospice Facilities Lead to provide mutual support across the organisation's retail and hospice sites, assisting with larger maintenance projects and providing appropriate cross cover to help maintain service continuity during periods of annual leave or other absence.

Administration

• Maintain accurate and up-to-date records, reports, and inspection logs.
• Use internal systems to manage compliance, maintenance, and safety tracking.
• Support audits and reporting to the Health and Safety committee.
• Respond in a timely manner to enquiries/queries.

General Duties

• Work collaboratively and cooperatively with Beaumond House colleagues and retail teams.
• Maintain close working relationships with the Facilities Lead and external Health and Safety provider.
• Participate in a structured induction programme and training plan to support successful integration into the role.
• Respect confidentiality and uphold professional standards.
• Abide by Beaumond House policies, procedures, and health and safety legislation.
• Act as a visible and approachable presence within retail locations, supporting a welcoming environment.

Skills, Experience and Attributes Required

• Knowledge of or willingness to undertake training in PAT testing, fire safety, manual handling, COSHH, infection control, and RIDDOR.
• Experience of applying health and safety procedures within a workplace environment.
• Good working knowledge of facilities or property management (preferably in a retail or public setting).
• Ability to plan and prioritise workload across multiple sites with minimal supervision.
• Strong practical skills for small repairs, basic maintenance, decorating, painting and installing fixtures.
• Excellent interpersonal skills and confidence in engaging with the public and volunteers.
• Awareness of confidentiality, data protection, and safeguarding principles.
• Experience of health and safety responsibilities and documentation.
• Ability to deliver guidance and training to staff and volunteers in a supportive and practical manner.
• A full UK driving licence and access to a vehicle for site visits is essential.
• Competent in using digital systems for logging compliance, maintenance scheduling and reporting.

What we ask of you

• Act in a manner at all times which supports the Vision and Values of Beaumond House.
• Take pride in presenting clean, safe and welcoming spaces.
• Demonstrate personal responsibility and reliability in managing tasks and commitments.
• Communicate clearly and respectfully, even in busy or challenging environments.
• Be a positive, proactive, and compassionate presence in our team.
• Uphold the dignity, respect, and safety of all customers, volunteers, and colleagues.

Please note

We reserve the right to close the advert at any time; therefore, we encourage applicants to apply as soon as possible.

All roles are subject to receipt of satisfactory references. Roles may be subject to enhanced Disclosure & Barring Service checks.

This Job Description is intended as a guide only and is not an exhaustive list of duties. It is subject to periodic review with the post holder.

Our Vision is to achieve ‘Outstanding Hospice Care, enabling our communities to live well and die well’

Our Values (Guiding Beliefs) are:

PERSON CENTRED - every life matters and every moment matters - patients and their loved ones are at the centre of everything we do.

EXCEEDING EXPECTATIONS – going the extra mile.

SUPPORTING OUR PEOPLE TO BE THEIR BEST – valuing every person who contributes to our hospice.

OPENNESS & HONESTY - a safe space for feelings to be openly expressed and acknowledged with sensitivity and honesty.

COLLABORATION – serving our community by effectively working together.

RESPONSIBLE USE OF OUR RESOURCES - operating in a professional, caring, and efficient way.

Job Type: Part-time

Pay: £15.46 per hour

Benefits:

• Company pension

Work Location: In person