Retail Fulfillment Process Engineer

About the role

The Retail Fulfillment Process Engineer is responsible for maintaining process parameters across all stages of retail finished product packaging, including tape and reel, master carton, pallet loading, vacuum moisture-proof sealing, anti-static bags, retail gift box packaging, laser marking, label printing, and serial number coding. This role involves handling daily production line process abnormalities, conducting root cause analysis, and driving continuous improvement in yield, efficiency, and cost.

Key responsibilities

• Maintain process parameters across all stages of retail finished product packaging (tape and reel, master carton, pallet loading, vacuum moisture-proof sealing, anti-static bags, retail gift box packaging, laser marking, label printing, serial number coding)
• Handle daily production line process abnormalities such as packaging damage, incomplete sealing, blurred markings, material mix-ups, incorrect label printing, and moisture protection failure
• Conduct RCA (Root Cause Analysis) and produce 8D improvement reports to drive closure of corrective and preventive actions
• Lead new product introduction from post-testing to final retail packaging and conduct DOE experiments to determine the packaging process window
• Verify compatibility of packaging materials (carrier tape, cover tape, desiccant, anti-static bag, vacuum film, retail packaging box)
• Lead the transition from LVM (Low Volume MFG) to HVM (High Volume MFG)
• Compile and update SOP (Standard Operating Procedure), WI (Working Instructions), Control Plan, and PFMEA (Process Failure Mode and Effects Analysis)
• Monitor production line KPIs: packaging yield, cycle time, machine OEE, material loss rate
• Conduct process capability analysis to promote LEAN MFG, reduce packaging material waste, minimize downtime, and optimize packaging cycle time
• Collaborate with cross-functional teams including production, QA, equipment, warehouse, security, and customer service

About you

• Minimum 3 years of experience as a manufacturing process engineer
• Familiar with final product packaging process: tape-and-reel, tray, vacuum moisture-proof packaging, laser marking, label coding, MSD humidity-sensitive component packaging requirements
• Master problem analysis tools: RCA, 8D, 5Why, DOE experimental design, SPC statistical process control, PFMEA, Control Plan
• Proficient in Excel (including pivot tables and charts)
• Understand customer packaging specifications and comprehend requirements for traceability of components and control of material prevention of mix-ups
• Able to support production line in shift in case of abnormal or emergent cases
• Able to handle pressure and solve problems on-site
• Capable of cross-departmental communication and handling multiple tasks simultaneously
• Bachelor Degree majoring in Materials Engineering, Mechanical Engineering, Electrical and Electronic Engineering, or Manufacturing Engineering
• Fluent in English as the working language