Hays
Retail Head
Skills
5 months ago
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Important information
Contract type:
Permanent
Location:
Shanghai, China
Work mode:
Onsite
Published on:
9 August 2026
What they need
Head of Retail — China (High‑End Outdoor Brand)
Role Overview
The Head of Retail, China will lead the full retail business for a premium international outdoor brand, overseeing both wholesale partner stores and direct retail operations . This role is responsible for building a high‑performance retail network, elevating brand experience, and driving commercial growth in China’s competitive outdoor market. The position reports directly to the CEO / China GM and manages a national retail team.
Key Responsibilities
1. Retail Strategy & Network Expansion
- Develop and execute the China retail strategy aligned with global brand positioning and outdoor category trends.
- Lead expansion planning for wholesale partner stores and branded retail stores in Tier 1–3 cities.
- Evaluate new store opportunities, location strategy, and ROI for premium outdoor retail formats.
- Ensure consistent high‑end brand presentation across all touchpoints.
2. Wholesale Partner Management
- Manage key wholesale partners, distributors, and franchisees to ensure strong sell‑in and sell‑through performance.
- Set annual targets, pricing, and commercial terms with partners.
- Monitor store operations, VM standards, and inventory health across partner stores.
- Provide training, retail tools, and operational support to elevate partner capabilities.
3. Retail Operations Excellence
- Oversee daily operations of all retail stores (direct + wholesale).
- Drive KPIs: traffic, conversion, ATV, UPT, membership growth, and store profitability.
- Implement SOPs, service standards, and operational processes tailored to premium outdoor retail.
- Lead retail audits, mystery shopping, and service quality improvement.
4. Merchandising & Inventory Management
- Work with global and regional teams on assortment planning for China.
- Ensure seasonal buy aligns with local climate, outdoor usage scenarios, and consumer preferences.
- Optimize stock allocation, replenishment, and inventory turnover.
- Monitor product performance and provide feedback to global teams.
5. Brand Experience & Outdoor Community Building
- Build a premium, authentic outdoor brand experience in stores.
- Partner with Marketing to activate outdoor communities, events, workshops, and athlete programs.
- Ensure store teams deliver expert‑level product knowledge and outdoor service experience.
6. Team Leadership
- Lead and develop a national retail team (10+ people), including regional managers, retail ops, and training.
- Build a performance‑driven culture with strong coaching and talent development.
- Align cross‑functionally with Marketing, Merchandising, Finance, and Global HQ.
Qualifications
Experience
- 8+ years of retail leadership experience in outdoor, sports, luxury, or premium lifestyle brands .
- Strong experience managing wholesale partners and multi‑city retail networks in China.
- Proven track record in high‑end or technical product categories (outdoor gear, apparel, footwear, equipment).
Skills
- Deep understanding of China outdoor consumer behavior and retail trends.
- Strong commercial acumen with P&L ownership experience.
- Excellent negotiation, partner management, and store operations capability.
- Ability to balance global brand standards with China‑market realities.
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