Retail Host (Guest Experience Team)

Dolly’s Life of Many Colors Museum – Nashville, TN - Part-Time & Full-Time Hourly

Please Note: While we are not actively filling this position at the moment, we welcome applications on an ongoing basis. We regularly review our talent pipeline and encourage you to apply if you're interested in joining our team. If a position that matches your experience becomes available, we'll be in touch.

About the Museum

Located in downtown Nashville inside Dolly Parton’s SongTeller Hotel, Dolly’s Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton—her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life. Spanning more than 20,000 square feet, the museum takes visitors behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly’s legacy.

Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.

Position Summary

Retail Hosts focus on delivering an engaging and service-driven experience within the museum’s retail spaces, helping guests extend their visit through meaningful purchases and interactions.

They create a welcoming, upbeat environment where hospitality and storytelling come together—ensuring every guest feels valued while contributing to a space that is safe, inclusive, and thoughtfully operated. Retail Hosts play an active role in supporting the financial success of the retail operation through thoughtful selling, product knowledge, and strong day-to-day execution.

What You’ll Do

Guest Welcome & Service

• Greet guests warmly as they enter retail spaces
• Create an inviting, approachable, and energetic environment
• Assist guests with questions, product recommendations, and purchases

Sales & POS Transactions

• Operate POS systems confidently for purchases, returns, and exchanges
• Process guest purchases and ticket sales with accuracy and attention to detail
• Handle cash and card transactions responsibly, maintaining register accuracy and following proper cash handling procedures
• Contribute to sales performance through thoughtful selling, add-on recommendations, and connecting products to the guest experience
• Support daily sales goals while balancing guest needs with the integrity of the brand
• Demonstrate basic loss prevention awareness, recognizing unusual activity and escalating concerns as needed
• Troubleshoot basic POS issues and follow escalation procedures when necessary

Product Storytelling

• Help guests discover Dolly-inspired merchandise and souvenirs
• Share product knowledge that connects back to Dolly’s story and brand
• Create interactions that feel personal and memorable rather than transactional

Visual & Operational Excellence

• Maintain clean, organized, and visually appealing retail spaces
• Restock merchandise and support visual displays
• Assist with opening and closing retail procedures

Events & Operational Support

• Assist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programming
• Support retail operations during event-driven and high-volume periods
• Adapt quickly to changing needs while maintaining strong guest service and sales focus
• Support other Guest Experience Team roles as needed to ensure a seamless overall operation

Care of Space

• Maintain clean, organized, and guest-ready retail environments at all times
• Support light custodial tasks such as tidying, restocking, and addressing minor clean-up needs on the sales floor and in back-of-house areas
• Take shared responsibility for the overall presentation and care of retail spaces

What Makes a Great Host

We’re looking for people who naturally bring warmth, kindness, and a sense of fun to their work.

Ideal candidates:

• Enjoy connecting with people from around the world
• Are energized by creating memorable guest experiences
• Take pride in representing Dolly’s values of generosity, authenticity, and positivity
• Help create an environment where every guest feels safe, welcomed, and included
• Are thoughtful and balanced in how they support both guests and the financial success of the business
• Communicate clearly and kindly with guests and teammates

Qualifications

• Previous customer service or retail experience preferred
• Strong interpersonal and communication skills
• Comfortable working in a fast-paced, guest-focused environment
• Ability to stand and move for extended periods
• Ability to lift and carry merchandise (up to 40 lbs) and work in both sales floor and stockroom environments
• Availability for weekends, holidays, and special events, including evenings as needed, especially during peak tourism periods.

Why Join Us

Working at Dolly’s Life of Many Colors Museum means helping bring an extraordinary story to life for visitors from around the world. Every day is an opportunity to share joy, inspire curiosity, and make someone’s visit unforgettable.

If you believe in treating people with kindness, celebrating creativity, and spreading a little sparkle wherever you go—you’ll fit right in.

A Shared Purpose

Whether in the galleries or in retail, every Host is part of the same story. We meet our guests at different moments in their visit—but we share one purpose:

We inspire joy by bringing Dolly’s genuine spirit to everyone.