Retail Manager (APAC)

Our client, a world-class luxury brand, is seeking a strategic Retail Manager (APAC) to partner with the APAC Executive Leader. This role focuses entirely on driving sales performance, frontline coaching, and data analysis while partnering with CRM and Merchandising to maximize regional revenue.

Key Responsibilities

• Drive regional sales forecasting, budgeting, and deep-dive performance analysis to identify growth opportunities across the APAC retail market.
• Monitor competitor movements and luxury market trends to formulate proactive strategies that boost store traffic and sales volume.
• Analyze store KPIs to diagnose performance gaps and guide retail teams in executing targeted, high-impact action plans.
• Evaluate event-related sales performance and the financial impact of special retail initiatives to optimize ROI.
• Lead and inspire frontline teams directly on the sales floor, shifting their focus toward proactive relationship-building and high-value conversions.
• Conduct targeted on-the-job coaching and mentoring to sharpen individual selling techniques, storytelling, and product knowledge.
• Identify commercial training needs and collaborate with internal trainers to deliver high-impact sales programs that directly move the needle on store revenue.
• Partner with the CRM team and store heads to maximize VIP client engagement, track high-potential prospect follow-ups, and boost customer retention and conversion rates.
• Collaborate with the Merchandising team to align stock levels with sales velocity, tracking best-sellers and ensuring high-potential stores are optimally allocated inventory to maximize sales.
• Support executive leadership with VIP management and sales execution during high-profile brand events and cross-departmental growth projects.

Requirements

• Bachelor’s Degree in Retail Management, Business Administration, or a related discipline.
• 5+ years of retail management experience, with a strong background in store-level leadership within luxury retail industry.
• Proven track record of driving sales growth and managing commercial projects effectively in a high-pressure, fast-paced luxury environment.
• Commercial and analytical mindset, with proficiency in advanced MS Excel and PowerPoint to turn data into actionable sales strategies.
• Dynamic leader and team player with exceptional communication, interpersonal, and stakeholder management skills.
• Fluency in written and spoken English and Chinese (Cantonese and Mandarin)