Retail Manager

Job Brief

We are seeking an experienced, passionate, and leadership-driven Retail Manager to oversee the daily operations of our premium cigar retail and tasting experience.

This role requires strategic thinking, team leadership, and a deep understanding of the luxury tobacco market. For candidates with strong potential but slightly less experience, we will also consider the position at a Senior Retail Executive level, with a clear pathway to promotion.

Responsibilities

• Lead by example in delivering world-class, personalized cigar consultations, ensuring every guest receives expert guidance tailored to their preferences, experience level, and occasion
• Build and nurture long-term client relationships, cultivating a loyal customer base through exceptional service and product knowledge
• Drive team sales performance by setting targets, motivating staff, and implementing effective upselling and cross-selling strategies
• Supervise, coach, and mentor retail staff, fostering a culture of excellence and continuous learning
• Oversee the daily operations of the retail shop, ensuring the walk-in humidor, displays, and product presentations are maintained to the highest standards
• Manage inventory control, stock replenishment, and supplier coordination to ensure optimal product availability
• Enforce compliance with all company policies, health and safety regulations, and industry standards
• Prepare sales reports, inventory analyses, and performance metrics for management review
• Handle any other ad hoc responsibilities assigned by management to support business growth and operational efficiency

Qualifications

• Minimum 4–5 years of experience in cigar retail, luxury tobacco sales, or high-end hospitality/service management

• Proven leadership experience with the ability to motivate, train, and develop a team

• Exceptional interpersonal and communication skills

• Strong sales ability with a customer-first mindset

• Positive attitude with attention to detail, strong teamwork skills and ability to work under pressure

• Passion for cigars, luxury lifestyle, and premium hospitality

Remuneration Package

• 13th Month Pay + Commission
• 14 -21 days Annual Leave / 7 days off per month / 17 days Public Holiday / Birthday Leave
• Comprehensive Medical Coverage
• On the job training

Application Note

Candidates who do not meet all the requirements for the Retail Manager position may still be considered for the Senior Retail Executive role, with a clear development plan and promotion pathway based on performance.