Retail Manager

Key Responsibilities

Lead and manage retail operations across 8–10 POP MART stores in Japan, ensuring smooth daily operations and achieving sales, profitability and operational targets.

• Develop and execute area-level retail strategies in alignment with the Japan market business plan and HQ guidelines, driving sustainable sales growth and continuous improvement in store performance.
• Monitor and optimize key operational KPIs , including sales performance, store productivity, conversion, customer experience, inventory management and labor efficiency, and implement action plans to improve results.
• Lead, coach and develop store management teams , including Store Managers and frontline teams, to build a high-performing organization and strengthen employee engagement and retention.
• Ensure consistent execution of POP MART brand standards across stores, covering visual merchandising, customer service, store operations and compliance.
• Partner closely with cross-functional teams , including Marketing, HR, Finance, Product, Supply Chain and Store Development, to ensure effective execution of business initiatives and store operations.
• Support new store openings and business expansion initiatives , including store launch preparation, operational readiness and post-opening performance optimization.
• Build strong relationships with key local stakeholders , including shopping malls, landlords and business partners, to support store operations and future expansion.
• Provide regular business updates and insights to the Japan Country Head, including sales performance, market trends, operational challenges and actionable recommendations.

Requirements

• Bachelor’s degree or above, with 8+ years of relevant experience in retail operations , including solid experience managing multiple stores and leading retail teams.
• Proven track record in multi-store / area retail management , preferably managing 8+ stores or a comparable retail network.
• Strong understanding of the Japanese retail landscape, consumer behavior and shopping mall environment, with the ability to translate market insights into business actions.
• Strong commercial acumen and hands-on experience in driving sales growth, improving store productivity and optimizing operational KPIs.
• Excellent people leadership skills, with proven experience in leading, coaching and developing Store Managers and frontline teams.
• Strong cross-functional collaboration and communication skills, with the ability to work effectively with both local teams and regional/global headquarters.
• Experience in FMCG, toys, entertainment, lifestyle, fashion, beauty or other consumer-facing retail businesses is preferred. Experience in a fast-growing or international retail organization is a plus.
• Languages: Japanese and English are required working languages.
• Strong ownership, execution capability, problem-solving skills and a hands-on, entrepreneurial mindset suited to a fast-growing business.