Retail Manager

About the role

We are seeking an experienced Retail Manager to lead and manage the day-to-day operations of our mobile phone and telecommunications retail store. The successful candidate will be responsible for store performance, staff management, inventory, purchasing, customer service and the implementation of sales and operational strategies.

Key responsibilities

• Plan, organise and oversee the day-to-day operations of the retail store to ensure efficient and profitable business performance
• Determine appropriate product ranges and stock levels for mobile phones, accessories, telecommunications products and related services based on sales trends and customer demand
• Develop and implement purchasing, sales, pricing, marketing and promotional strategies to achieve store revenue and profitability objectives
• Monitor sales results, operating costs and financial performance against established budgets and business targets, and implement appropriate corrective strategies
• Manage inventory and procurement activities, including stock control, replenishment, supplier coordination and purchasing requirements
• Recruit, train, roster, supervise and evaluate retail staff, allocate responsibilities and establish performance and customer service standards
• Manage product merchandising, store presentation, pricing and promotional displays to maximise sales opportunities and maintain appropriate brand standards
• Establish and monitor customer service standards and manage escalated customer enquiries, complaints and after-sales matters
• Analyse sales trends, customer demand and competitor activities and provide recommendations to improve store performance, product offerings and promotional activities
• Maintain appropriate operational, sales, stock and financial records and prepare store performance reports for management

About you

• A relevant qualification in Business, Management, Retail Management or a closely related field
• At least 3 years of relevant experience in retail management or a closely related managerial role
• Demonstrated experience supervising and managing retail employees
• Experience in inventory management, purchasing, sales performance and store operations
• Strong leadership, organisational, communication and problem-solving skills
• Sound commercial understanding of sales targets, budgets, costs and store profitability
• Experience in mobile phones, telecommunications, consumer electronics or a similar retail environment will be highly regarded