Retail Manager

Retail Manager: Build and lead Singapore's leading second-hand phone retail network
CarousellMobile, part of Carousell Group

Want to build something, not just run it?

At CarousellMobile, we believe second-hand phones should be people's first choice, not a compromise. We're making that happen through our retail stores and BuyBack booths with a major telco partner across Singapore.

We're looking for a Retail Manager to own our entire physical retail network. You won't inherit a 200-page manual. You'll write it.

What you'll do

• Own the results: drive sales, trade-ins and profitability across every store and booth island-wide.
• Build the team: hire, train and lead sales staff that customers trust.
• Run the floor: handle stock, standards and daily operations so every touchpoint runs like clockwork.
• Design the system: turn what works into playbooks that can scale to more stores and booths.
• Shape strategy: work directly with the GM and analytics team to turn data into action on the ground.

Why this role

• Real ownership: you report directly to the GM and own a whole channel of the business.
• Build from 0 to 1: your processes become the blueprint as we grow.
• Accelerated growth: operations, people, commercial work and partnerships in one role. It's the fastest way to grow toward general management, whether you're early in your career or ready for the next step.
• Mission with momentum: recommerce is growing fast, and you're backed by Carousell Group, one of Southeast Asia's leading marketplaces.
• Visible impact: in a lean team, your wins show up in the numbers and get noticed.

Qualifications

You might be a fit if you

• Have retail, F&B, telco or customer-facing experience. Fresh graduates with strong hands-on exposure are welcome.
• Have led people before, formally or informally
• Love being on the ground but think in systems and processes
• Dig into problems until you understand why they happen
• Are hungry, self-driven and want a role where you can prove what you're capable of
• Enjoy variety more than narrow specialisation

Additional Information

The details:

• Full-time, 5-day work week, based in Singapore with travel across stores and booths.
• Retail means some weekend attention is part of the job.