Retail Manager

As a Store Manager, you lead the daily operations of a retail environment, ensuring everything runs smoothly and efficiently. You'll oversee staff, manage inventory, and drive sales to meet targets. Your role involves fostering a positive shopping experience for customers and maintaining a well-organized store. You thrive on interacting with both team members and customers to create a welcoming atmosphere.
Compensation:

$20 - $25 hourly

Responsibilities:

• Manage all personnel issues within the cafe team.
• Schedule shifts and cover shifts where necessary.
• Strategically adjust the cost of labor by cutting or adding shifts and avoiding overtime.
• Bring all cafe issues to the surface and solve them in order of priority, with the support of the Mpanadas executive team where necessary.
• Be intolerant of problems and problematic teammates.
• Foster a culture of positivity, excellence, and transparency amongst the cafe.
• Be excellent at fulfilling orders and customer service.
• Be responsible for and conduct all ordinary cafe operations.
• Work fast, smart, and efficiently — this is a high-paced environment where speed and accuracy matter.
• Memorize recipes and procedures to ensure consistency across every empanada and drink.
• Follow instructions carefully and adapt quickly to feedback and new systems.
• Prepare and serve empanadas, sauces, and beverages to Mpanadas’ quality standards (no cooking required).
• Work diligently for hours at a time with minimal breaks.
• Assist with catering orders — from prepping to packaging.
• Engage with customers with warmth and energy.
• Keep work areas spotless and organized, following all food safety and ServSafe protocols.
• Delegate teammates to handle rushes and maintain positive flow during peak hours.
• Acquire 5-star reviews on various platforms and encourage guests to follow our social media
• Take orders and handle cash and card payments.
• Learn to pour latte art and prepare espresso beverages.
• Support pop-up events and perform miscellaneous tasks to support Mpanadas. These are rare but necessary responsibilities.
• Set up cafe decorations and promotional materials.
• Develop yourself constantly to prepare for advancement toward higher-level opportunities.

Qualifications:

• Retail management experience spanning over five years

• Proven ability to lead and build effective teams

• Business Administration degree or related field qualification

• Expertise in coordinating inventory and merchandising activities

• Understanding of POS systems and retail software

• English fluency

• Spanish fluency (not required)

• ServSafe certification

• Management experience

• Barista experience

• Customer service experience

• Driver’s license

About Company

Mpanadas is a small, family-owned café in Arlington, VA, offering a South American-inspired experience with coffee, empanadas, and gourmet gelatos.

What makes us great:

• Family-owned, community-driven atmosphere
• Mission to bring people together through flavor and culture
• Fast-paced, hands-on environment with supportive teamwork
• Focus on learning recipes and following instructions precisely
• Growth opportunities and on-the-job training
• Flexible scheduling and casual work attire
• Food provided and employee discounts

Join a lively, growing brand that values energy, consistency, and pride in every detail.