Retail Manager

A.W. SWADLING TIMBER & HARDWARE PTY LTD is one the largest timber experts in NSW. As a family business with over 100 years in the trade, we take pride in our service, from large jobs to small, from builders and tradies to home renovators, we make sure you get the right advice and the best products to complete your project we offer an outstanding range of timber, buildingsupplies and hardware.

We are seeking for a full-time

Retail Manager

to join our team in St Peters office.

● Organise, manage and oversee the day-to-day retail operations of the St Peters store to ensure efficient service delivery and achievement of sales and operational objectives.

● Determine and manage the appropriate product mix and stock levels across timber, hardware and building supplies, taking into account customer demand, sales trends, seasonal requirements and product availability.

● Oversee inventory control, stock replenishment, merchandising and product presentation across the retail store and showroom to ensure products are readily available and effectively presented to customers.

● Develop and implement retail sales and operational strategies aimed at increasing revenue, improving sales performance and supporting the ongoing profitability of the St Peters store.

● Review product pricing, sales margins and customer demand to support competitive pricing, purchasing and product range decisions.

● Oversee customer service standards and support retail staff in responding to complex enquiries from builders, tradespeople and retail customers regarding timber, hardware and building supplies.

● Manage and resolve escalated customer enquiries, complaints and product-related issues professionally and efficiently to maintain high levels of customer satisfaction.

● Coordinate retail activities with relevant internal operational areas, including stock handling, customer order preparation and delivery arrangements, to support efficient fulfilment of customer orders.

● Plan and coordinate promotional activities, merchandising initiatives, product displays and in-store promotions to support sales and promote Swadlings timber, hardware and building supplies ranges.

● Ensure retail operations comply with company procedures, workplace health and safety requirements and applicable operational and safety standards.

Email only applications - [email protected]

Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person