Retail Manager

Job Scope

To oversee the daily operations of Nina Patisserie, ensuring the production of high- quality goods while maintaining an efficient workflow and customer satisfaction. The role involves strategic planning, team leadership, and business development.

Duties & Responsibilities

• Serve as the central bridge for OEM logistics and pastry operations.
• Coordinate with the Pastry team and OEM vendors to address operational requirements (ie: ordering and delivering goods).
• Collaborate with the Director of Food & Beverage and the Marcom team to develop creative promotion ideas.
• Work with the Marcom team to update Nina Patisserie e-shop product selections on a monthly basis.
• Plan and execute festive product initiatives, including product innovation, packaging, logistics, and sales timelines.
• Manage daily Nina Patisserie operations, including production, inventory control, and staffing.
• Support the Pastry Chef in developing and implementing production schedules to meet customer demand.
• Oversee quality control processes to ensure all products meet the highest standards of taste, presentation, and consistency.
• Conduct regular inventory checks with vendors.
• Monitor stock levels and initiate replenishment orders when necessary. 
  Maintain accurate records to support effective inventory control.
• Arrange delivery trucks to all store locations to ensure timely distribution of products.
• Deliver professional internal and external customer service to ensure high levels of customer satisfaction and smooth communication between departments.
• Stay updated with industry trends and incorporate them into the menu design and presentation methods.
• Handle administrative work, including filing, maintaining appointment calendars, assisting with duty roster planning, and coordinating meetings.
• Compile and prepare monthly reports, project deliverables, and food & beverage records.
• Any other duties or projects as assigned by the superior(s).

Qualification, Experience & Personal Qualities

• Diploma or above in hospitality or a related discipline.
• 6-8 years of relevant experience in hotels, clubs or Food and Beverage groups.
• Excellent verbal and written communication skills.
• Well-versed in system applications and MS Office skills, including Excel, PowerPoint, and Chinese Word Processing.
• Good command of Chinese and English.
• Strong planning and organizing skills.
• Service-oriented and a good team player.
• Committed to delivering a high level of customer service, both internally and externally.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure in a fast-paced environment and in a timely manner.
• Energetic, passionate, and willing to go the extra mile.

Company Profile

Based in Hong Kong SAR, China, Nina Hospitality is a wholly-owned subsidiary of Chinachem Group. It manages and operates a diverse portfolio of 5 hotels, 2 residences and 1 university lodge, catering to a range of guest preferences from economy to upscale, with over 2,900 rooms under two brands: Nina Hotels and Lodgewood.

We strive to be a people-oriented company, promising to provide an enjoyable working environment and offer career growth and development opportunities to our employees. We welcome individuals from various backgrounds to join our team, building a better future together.

Join us and open your next exciting chapter.

Personal Information Collection Statement pertaining to Recruitment

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name). (2) your contact information (e.g. telephone number or email address). and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to [email protected] with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

Nina Hospitality Portfolio

Nina Hotel Tsuen Wan West
Nina Hotel Island South
Nina Hotel Causeway Bay
Nina Hotel Kowloon East
Lodgewood by Nina Hospitality | Mong Kok
Lodgewood by Nina Hospitality | Wan Chai
Conference Lodge by Nina Hospitality
The Lily by Nina Hospitality

www.ninahotelgroup.com