Retail Manager

Job Title: Retail Manager

Location: Unit 6, Conqueror Court, Spilsby Rd, Romford RM3 8SB

Contract Type: Full time, 40 Hours a week

Salary Range: £30,000 - £35,000 per year

Overview:

Our love affair with cakes began back in 2002 when we opened our first Cakes & Bakes branch in Eastham, London.

We imagined a place where customers searching for scrumptious eggless cakes and savouries could discover a wide range fit for any occasion, without paying through the roof.

Duties:

1. Store Management

• Supervise and support the day-to-day operations of all 22 retail bakery locations.
• Ensure consistent adherence to operational standards, cleanliness, and safety regulations.
• Monitor inventory levels, product freshness, and supply chain efficiency.
• Coordinate store openings, closings, and maintenance.

2. Team Leadership & Development

• Manage, train, and motivate store managers and frontline staff to deliver excellent customer service and meet sales targets.
• Conduct regular performance reviews and provide feedback and coaching.
• Implement training programs on product knowledge, customer service, hygiene, and safety.

3. Sales Performance & Reporting

• Analyze sales data and KPIs across all locations to identify trends and opportunities.
• Collaborate with marketing and finance to set revenue goals and budgets.
• Develop strategies to increase footfall, average transaction value, and overall profitability.

4. Quality & Brand Standards

• Maintain consistent product quality and customer experience in line with the Cakes & Bakes brand.
• Work with the production team to ensure efficient supply of baked goods and seasonal items.
• Monitor customer feedback and manage service recovery when needed.

5. Compliance & Audits

• Ensure compliance with health and safety laws, food hygiene standards, and labor regulations.
• Conduct regular audits and inspections across outlets.
• Implement corrective actions and follow-up plans as needed.

Requirements:

• 3+ years in multi-store retail or F&B operations
• Strong leadership, communication, and problem-solving skills
• Experience in inventory, sales reporting, and team training
• Willingness to travel between locations

Perks:

• Competitive salary & bonuses
• Staff discounts
• Training & career growth opportunities

Application Closing Date: 21/11/2026

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person