Retail Manager

Retail Manager

Westerlind

Location: Millerton, NY

Job type: Full-time and part-time

Primary Responsibilities

• Serve as a leadership figure for the store, setting the tone for a compelling and consistent customer experience and positive employee culture.
• Achieve store sales performance at or above sales plan expectations by maintaining excellent customer service standards, developing business-building initiatives, and building relationships and partnerships within the community.
• Ensure the store team effectively communicates the Westerlind brand, demonstrating knowledge of both fashion and home products and encouraging customers to engage through Westerlind email and social media campaigns.
• Help customers, demonstrate brand and product information, and editorialize the in-store shopping experience.
• Be accountable across all areas of the business, communicate feedback productively, and execute company directives to drive sales results.
• Maintain exceptional operational standards, with attention to detail and inventory accuracy.
• Partner with Senior Managers to coordinate in-shop events that drive attendance and sales revenue.
• Evaluate and develop store associates through performance management and regular, clear feedback. Recognize strengths and coach areas for improvement.
• Anticipate hiring needs and recruit the right people for the store; manage scheduling, time off, and payroll.
• Provide thorough team training and seamless onboarding for new associates.
• Mentor the team and peers, cultivating strong relationships with all Westerlind employees.

Retail Operations

• Follow opening and closing procedures.
• Handle exchanges and returns using the POS and Shopify backend.
• Attend weekly staff meetings and present on your business unit.
• Write and send end-of-day reports.
• Handle music, Nest cameras, thermostats, and other technical problems that arise.
• Follow register procedures, including tracking sessions, maintaining change, and making weekly bank deposits.
• Manage restocking to ensure a minimum of two units per style is on the floor at all times.
• Fulfill online orders.
• Coordinate brand pop-ups, including inventory shipments, sign painting, and returns to vendors.
• Execute visual merchandising, including windows, in-store displays, and pop-up shop buildouts.
• Work with the inventory manager to select products for your store.
• Create schedules for hourly employees in Gusto. Approve clocked hours for biweekly payroll and report sick and personal days for salaried employees in Gusto.

Inventory

• Evaluate displays, campaigns, and store sections to inform future inventory investments.
• Manage retail backstock and ensure all backstock products are represented on the floor, with two units per style/color.
• Send restock requests to the warehouse manager daily or biweekly depending on sales and inventory.
• Receive and tag new inventory sent directly from vendors.
• Quickly and clearly communicate inventory issues to Senior Management.

Pay: $70,000.00 per year

Work Location: In person