Retail Manager (Quick Service Restaurant)

Position Overview

The Store Manager is responsible for leading the successful operation and people management of the venue, as well as ensuring health and safety standards and sales targets are met.

The Store Manager must coordinate efficient operations by collaborating with management team and their teams to ensure Momo Bar’s procedures are followed at all times. They are integral to maintaining and strengthening the brand reputation by ensuring the team consistently delivers memorable customer experiences and high quality product.

Key Responsibilities

• Recruit staff when required, who will add to the Momo Bar atmosphere & deliver exceptional customer service.
• Ensure all new starters receive Momo Bar training
• Lead and mentor staff throughout induction and establishment into the workplace to ensure they develop the skills required to serve customers in a safe and effective manner consistent with our brand values and customer promise.
• ‘Manage the floor’, including task allocation and ensure clear direction is given to all staff to maximise experience and efficiency.
• Discipline staff as required in consultation with the Operations Manager, to ensure correct procedures are followed as per the training guide.
• Train supervisors on management functions, using the Management Development Program and one-on-one coaching.
• Hold regular management team meetings and create action plans to improve operations and sales.

Key Responsibilities

• Monitor sales and expenses and communicate with the management team.
• Manage operations to minimise wastage, shrinkage and loss relative to the opportunity for sales.
• Maximise the profitability of the venue by taking all opportunities to manage stock levels, labour content and costs whilst achieving budgeted sales and Gross Profit targets.
• Complete and/or approve store rosters and achieve budgeted labour costs.
• Prioritise all areas for cash control, such as daily cash variances and banking and investigate any discrepancies thoroughly and quickly.
• Contribute to Local Area Marketing campaigns and execution of group-wide campaigns and loyalty program, and online ordering adoption
• Provide exceptional customer service and reply to all customer feedback and reviews.

KPIs

• Sales revenue and average order value
• Labour and Cost of Goods Sold percentage
• Food Safety compliance
• Achieves and maintains google rating of over 4 stars
• Store Mystery Shop and Store Visit reports

Experience/ Qualifications

Essential

• Excellent knowledge of QSR/casual dining restaurant operations.
• Demonstrated ability to stay abreast of current and future food trends, including health and product issues.
• Working knowledge of Google Docs, and business systems management.
• Minimum 3 years proven experience working in the management of a service-driven food and beverage business.
• Experience in successfully managing operational efficiencies- food costs, labour, wastage.
• Ability to manage a sales target and weekly budget, forecasting and COGS costing.
• Experience in executing operational procedures and training staff
• Strong leadership and people management skills.
• Hold a current Food Safety Supervisor Certificate.
• Degree or certification in Business Management and/or Hospitality desirable (not essential).
• Experience with the management of POS Systems. e.g., Square, Lightspeed, desirable (not essential).

Personal Qualities

• Strong customer focus and has a passion for the industry.
• Ambitious, with the ability to work in a high-energy, fast and demanding environment.
• Excellent people management skills - Able to create a "people first" culture.
• Dynamic problem-solver – be able to quickly think on their feet and act accordingly.
• Professional communication skills, oral and written.
• Enjoy a hands-on role and to lead from the front.
• Demonstrates strong organisation and leadership skills.
• Commitment to a safe and healthy work environment