Retail Manager - Sportswear

About client:
Our client is a premium functional athletic apparel manufacturer specializing in high-performance sportswear. 
  
Responsibilities:

• Oversee daily store practices to guarantee full alignment with organizational policies, service benchmarks, inventory controls, and loss prevention protocols.
• Formulate, refine, and roll out revised operational procedures, executing routine site evaluations to resolve performance gaps and boost overall store efficiency.
• Design and administer comprehensive learning programs covering onboarding, product expertise, retail sales techniques, and operational workflows across all staff levels.
• Conduct hands-on mentoring sessions for store leadership and frontline teams to elevate service delivery, sales performance, and day-to-day execution.
• Identify staff training needs through operational reviews and curate up-to-date educational toolkits, manuals, and instructional resources.
• Facilitate smooth rollouts for new store launches, technology updates, and operational changes by leading change-management training on-site.
• Drive talent retention and high-performance standards by delivering targeted feedback, career mapping, and active succession planning in tandem with HR.
• Serve as the primary operational link between Headquarters and retail branches, ensuring strategic alignment, corporate messaging, and business goals are seamlessly integrated.
• Cultivate an environment rooted in accountability, continuous skill development, and alignment with corporate values across the entire field network.

Requirements

• At least 8 years of retail experience, ideally rooted in the premium, lifestyle, fashion, outdoor, or sportswear sectors.
• Deep understanding of daily retail mechanics, including the execution of SOP, compliance monitoring, and overall store performance evaluation.
• Demonstrated success in facilitating retail training, delivering hands-on coaching, and driving continuous staff development.
• Exceptional presentation and interpersonal skills designed to motivate, influence, and build strong relationships across all levels of the organization.
• A university degree is preferred, particularly in Retail Management, Business Administration, or a related corporate discipline.
• Fluency in both English and Cantonese is required, while Mandarin proficiency serves as a strong advantage.