Retail Officer, Pharmacy

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Retail Officer will be responsible for assisting in the overall operation of the Retail Pharmacy by ensuring that walk-in customers/patients’ requests are processed accordingly and daily sales records are updated regularly. The role supports sales performance, compliance with operational policies, and smooth coordination between internal teams and external vendors.

Your key responsibilities are:

• Ensure store housekeeping and merchandising standards including visual merchandising are achieved within retail space.
• Set-up shelves with merchandise and merchandising aids when new vendors come on board / rotation of floorplan / promotion execution.
• Planning of promotional activities for Retail Pharmacy and co-ordination of Retail Roadshow Promotion and management of promoters’ activities, support retail sales initiatives/promotions, and campaigns to meet revenue targets
• Assist in ordering / maintaining / monitoring of stocks and inventory control, and take appropriate follow-up actions.
• Establish good inventory management and stock control by maintaining /updating expiry date records of all merchandise, identifying slow moving items and taking appropriate action, conducting regular stock counts, cycle counts
• Conduct retail and merchandising training to new and existing employees.
• Assist in cashiering duties in the absence of the cashier.
• Assist Pharmacist in processing and preparing walk-in prescriptions, Pharmacy-Only sales, dispensing duties and the sale of other retail merchandise as required by customers.
• Ensure that product information like price, barcode and Oracle codes are maintained and updated in the computer system, regularly and accurately.
• Monitoring retail sales record monthly, sales trends
• Vendor management , vendor and stakeholder co-ordination
• Provide good customer service to customers so that customers’ needs are met and feedback on customer’s demand & requests on special items.
• Perform any other duties as and when required by the Pharmacist/ Pharmacy Manager, for example, rostered to work in OPD and main pharmacy on Sundays.

How to Succeed

• Diploma in Pharmaceutical Sciences or Passed Pharmacy Technician Course.
• At least 3-5 years’ experience in hospital or Retail pharmacy.
• Modified 5 days’ work week (Include weekends and PH).