Retail Operation Executive @ Aihome

We don’t hire desk-warmers. We hire retail enforcers.

At Aihome, our physical stores are immersive tech playgrounds. When a customer walks in, the visual merchandising must be flawless, the smart tech must be fully functional, and the retail staff must be operating at peak efficiency. We do not need a passive coordinator who sits at HQ waiting for reports. We need a hardcore, field-deployed Retail Operation Executive to travel between our outlets, enforce our strict SOPs, and ensure every store runs like a well-oiled machine.

THE MANDATE: You are the guardian of Aihome’s retail standards. Your job is to bridge the gap between HQ's vision and the frontline reality. You ensure that whether a customer visits Store A or Store B, they get the exact same premium, high-tech experience.

WHAT YOU MUST DELIVER:

• SOP Enforcement & Audits: You are constantly on the ground conducting rigorous store audits. You check cleanliness, staff grooming, attendance, and customer service compliance, leaving zero room for sloppy habits.
• Visual Merchandising (VM) & Tech Maintenance: You ensure the stores look immaculate. You make sure price tags are correct, marketing displays are updated on time, and every interactive smart home demo unit is fully powered and functional.
• Facility & Crisis Management: If a store’s internet goes down, the air-conditioning breaks, or a POS system crashes on a busy weekend, you do not panic. You step in, coordinate with vendors, and fix the issue immediately so sales are not disrupted.
• Stock & Asset Control at Store Level: You work with the store supervisors to oversee strict physical cycle counts, prevent inventory shrinkage, and manage all store assets (uniforms, testing phones, tools).

NON-NEGOTIABLES (Who You Are):

• Field-Ready Hustler: You hate sitting in an office. You prefer to be on the road, moving constantly between retail outlets to inspect the floors and support the store teams.
• Eagle-Eyed Detail: You are the person who immediately notices a crooked display, a dusty shelf, or a missing stock tag. You are obsessed with physical presentation.
• Tech-Savvy: You understand basic smart home tech and IT setups, so when a display router drops offline, you know how to troubleshoot it without calling for backup.
• Language: Fluent in English and Bahasa Malaysia. (Mandarin is a strong advantage for coordinating with specific mall managements and technical vendors).

HOW YOU WIN (Your KPIs):

• Store Audit Scores: Achieving near-perfect operational compliance scores across all assigned outlets.
• Display Uptime: Ensuring 100% of the interactive smart home tech displays on the retail floor are functioning properly.
• Issue Resolution Speed: How fast you resolve facility or IT emergencies at the store level.

A Final Note from the Founder: "A great retail strategy dies if the execution on the floor is sloppy. I need a problem-solver who takes immense pride in how our stores look and operate. If you want a quiet, predictable job where nobody bothers you, go work in a corporate cubicle. If you love the fast pace of retail, have the authority to correct mistakes on the spot, and know how to keep multiple stores running flawlessly, I want you on my team."

Job Type: Full-time Experience: 1-3 Years in Retail Operations, Visual Merchandising, or Multi-Store Coordination. Location: Field-based (Traveling between Kuala Lumpur outlets) & HQ