Retail Operation Supervisor (PC Supervisor)

Responsibilities:​

• Work 5 days per week.​

• Supervise and manage a team of 30–40 PC (Product Consultant) staff across various department stores to achieve company sales and service targets.​

• Provide guidance, problem-solving support, and act as the main coordinator between headquarters and branch-based staff.​

• Conduct regular store visits (audits) to evaluate PC performance, ensure merchandising standards, and maintain store readiness.​

• Organize and conduct training sessions for new staff, as well as continuous development for existing team members in areas such as sales techniques, customer service, and product knowledge.​

• Develop and improve PC operation standards to enhance professionalism and deliver excellent customer experiences.​

• Collect and report on field information, including issues encountered, customer feedback, and sales trends.​

• Support marketing activities and promotional campaigns organized by the company.​

• Coordinate with other departments such as HR, Purchasing, Sales, and Warehouse teams to ensure smooth operations.​

Qualifications​ :

• Bachelor’s degree in any related field.​

• Minimum of 2 years of experience in managing PC teams or sales staff in Modern Trade or Traditional Trade channels.​

• Strong leadership skills with the ability to manage large and diverse teams effectively.​

• Excellent communication, problem-solving, and coaching skills.​

• Able to work 6 days per week.​

• Willing to travel occasionally for upcountry branch visits.​