Retail Operations Admin Assistant

We are looking for a well-organised and detail-oriented Admin Assistant to support the Retail Operations team in the day-to-day coordination of administrative and operational matters. The role involves working closely with retail stores, suppliers and internal departments to ensure smooth operations, accurate records and timely follow-up.

Job Scope:

• Handle customer enquiries, feedback and service requests via phone, email and WhatsApp channels and coordinate follow-up with relevant departments
• Assist administrative coordination and communication with retail stores, suppliers and internal departments on operational matters
• Perform data entry and update records accurately within company systems
• Assist in processing and updating system transactions including PO / SO / TO / DO / IR entries
• Assist in monitoring and highlighting inventory discrepancies, negative stock records and system exceptions for follow-up by relevant departments
• Support administrative coordination of stock replenishment, deliveries and distribution arrangements between stores/ departments
• Maintain proper documentation and filing of operational and administrative records
• Assist in maintaining records relating to operational purchases, store consumables, uniforms, stationery and other administrative supplies
• Liaise with suppliers, stores and internal teams on delivery schedules, document submission and administrative follow-up
• Prepare simple report and compile operational information as required
• Perform other administrative and operational duties assigned by Management

Requirements:

• Minimum GCE ‘N’ / ‘O’ Levels, NITEC, Diploma or equivalent
• Prior experience in retail administration, operations coordination or customer service support preferred
• Familiar with Microsoft Office (Excel, Word, Outlook)
• Experience with inventory or ERP systems will be an advantage
• Organised, meticulous and able to multitask in a fast-paced environment
• Good communication and coordination skills
• Comfortable handling customer enquiries and operational follow-ups
• Able to work independently as well as collaboratively within a team
• Positive attitude and willingness to learn

Ready to advance your career and make a significant impact? Apply now by sending your resume stating your experience, qualification, current & expected salary via QUICK APPLY

We thank all applicants for their interest; however, we regret that only shortlisted candidates will be notified.