Retail Operations AM 零售运营副经理

该职位来源于猎聘 职责描述: Scope of Job: The Assistant Retail Operations Manager position exists within the Retail department to compliment, strengthen, develop and support the Retail shop business.

You will work closely with the Retail Operations Manager in the day to day operational challenges where only the best is good enough. You will manage

Main Responsibilities

• Day-to-day Operation -On a daily basis ensure standards meet the store excellence criteria, all preparations for the running the shop floor for big shop or across LEGOLAND Shanghai Resort are completed and all staff are allocated areas of responsibilities and daily objectives. Deliver guest satisfaction targets for all relevant business units and a team focused on exceeding guest expectations.
• Continuously support retail operations manager activist on shop business plan ,make sure deliver the seamless and multiple retail shop experience in the park. -All business units must have excellent visual presentation; this is also to include the back of shop area. You are to understand the visual standard requirements of the business units then drive these standards down to the team ensuring that they take full ownership. You will oversee the Back of shop Senior Host in managing the planogram, pricing and delivery process on a day-to-day basis. Where standards fall below the required level you are to take appropriate action. You must also look for new ways of raising standards by learning lessons from other parks and the competition.
• Stock management procedures that are in place are to be implemented, delivering effective stock ordering. You will manage the working relationship and communication process between the warehouse and in-store stock room on their shared processes such as cycle counts and visual merchandising amendments. You will oversee the shop ground in completing the daily pricing and signage walk, making sure the shop is priced legally to trading standards laws. You will be aware of the legalities and law of pricing standards.
• Marketing -Working with LEGOLAND marketing team on shop presentation and campaign execution, make sure different shop has each focus and in line with park seasonal GTM plan -Working with retail marketing team on improve the shopping experience through elevating visual merchandising and diverse marketing engagement.
• Promote the products in the shop in the best possible manner to maximize the opportunity of guest purchases. Work with the Retail Operations Manager and internal signage personnel on signage used for promotion.
• Financial
• You will be responsible for working closely with the Retail Operations Manager with shop sales targets, cost of goods management, labor budgets & line schedules and delivering overall EBIT. A proactive approach is required to keep these in line with the Department goals. You will oversee & manage the month-end process for big shop or cluster shop.
• You must ensure that the store is always compliant with the company’s cash handling policy. All subsequent paperwork following store deliveries & stock movements across the Resort must be maintained and processed correctly.
• You are to oversee all elements of stock movement & control these to a high standard. You are to manage each store stock take with at least 3 of these completed per store each year.
• People
• You will be the strong back up of retail operations manager to responsible for setting objectives for big shop or cluster shop management team and MC. As a assistant manager, you will be expected to comply with all people manager policies and procedures and ensure your team follows these at all times.
• Build and develop a team who work together, support, communicate and encourage one another creating a fun environment where the LEGOLAND values are met. Through coaching & development establish a team that are confident and competent in their role.
• Create an environment where your team are motivated to come to work; the environment is fun where the staff are encouraged to openly express their own ideas. You need to utilize reward and recognition schemes to recognize the best performers. Ensure there are daily team meetings to encourage two-way group dialogues. You must ensure there are processes in place and a culture where staff are listened to and treated with respect. Performance will be tracked through feedback which you will actively seek and through the annual staff surveys.
• Retail Enabling & Excellence
• You will work alongside your Retail Enabling Manager, to identify customer insight and needs then develop and implement study throughout the season.
• Continuously find and seek training opportunities no matter product, service. And aligned with Retail enabling manager to contribute to training material and training course design.
• Continuously follow and improvement of retail S.O.P standard or process to be measured against during day-to-day operation.
• Health & Safety You are responsible for implementing LLSHR’s HSS Policy, management system and related standards. Within the area of management responsibility, you must:
• Show clear leadership and commitment to HSS; this includes setting a good personal example.
• Develop plans that are consistent with the HSS strategy to carry out risk assessments and meet relevant standards, legal requirements and LLSHR’s HSS targets and objectives.
• Take the necessary practical steps to implement the HSS management system, including:

Providing suitable resources and training Defining specific roles and responsibilities Explaining HSS issues effectively Establishing operational controls Managing contractors effectively

Organising emergency response arrangements

• Implement measures to monitor HSS performance and, where necessary, take corrective action. This includes audits, performance monitoring, and reporting / investigating incidents.
• Ensure that HSS decisions are consistent with LLSHR’s HSS Policy.
• Consider HSS issues in business decisions and explain their importance.
• Support promotional campaigns and educational plans.
• Recognise and reward employees who show positive HSS behaviour and achieve HSS objectives.
• Discuss HSS issues regularly.
• Encourage employees to suggest measures to improve HSS performance, and follow these up.
• Ensure that employees who blatantly or repeatedly violate HSS standards, procedures and rules are disciplined appropriately.
• Challenge unsafe conditions or actions and work with those involved to agree the necessary safety improvements.
• Provide ready access to skilled HSS professionals and / or accurate HSS advice. 任职资格: Requirements
• Leadership -Direct lead a team of 50 to 80 staff -Working with Retail different department to deliver store excellence operations. -Working with cross function in Park and Hotel
• Attention to details -2mio to 3mio guess flowing into Park with various needs and wants. -Manage over 2000 SKU and 6 product portfolios.
• Entrepreneurship -Be good at running a high-volume store business and large group team size. -Be able to establish and roll out S.O.P of store. -Be the role model on shop execution and be able to stand up in hard and pressure situation
• Be curious to learn new stuff, new trends, new technology
• Humber and Smart -Employee first, team first guest orientation is the principle to follow. -Be supportive and be able to guide team members to resolve issue and present at the scene when dealing with difficult situation.
• Communication skill -Work closely with Retail Operations Manager to ensure smooth business running with Merlin and LEGO procedure -Work closely with merchandising team to deliver new product launch and retail marketing on seasonal campaign
• Work closely with Park cross function to deliver shop efficiency and guest satisfaction.
• Result oriented
• Deliver store monthly sales revenue and margin, secure cost efficiency. -Guess centric and NPS result. -Team energize and structure management both in quiet and peak season. -Secure shop efficiency through goods flow management and high traffic management
• Other requirements -Industry preference: Retail and FMCG industry, stores and area management experience -Skill preference: Effective organization, verbal and written communication skills are required. Requires the ability to plan effectively, identity and organize clear goals and targets and present information clearly and concisely. Must be able to cope with multiple tasks, and work within timeframes which necessitate working under pressure.
• Language: Proficiency in verbal and written English (Merlin and LEGO) -Key experience preference: At least 5 years retail or FMCG experience, above 3 years of people leadership experience
• Education and Any Certification Required: Bachelor and above qualification.
• Technical and functional knowledge: LEGO building skills are preferred.