Retail Operations & Customer Service Assistant

Rat Race are looking for a Retail Operations & Customer Service Assistant with a passion for adventure to join our retail and ecommerce team.

Rat Race’s kit range is designed to help our customers take on epic challenges and provide a memento of their achievements from our events around the world. We’re looking for someone who is reliable, organised and motivated, with a positive attitude and a willingness to roll up their sleeves.

This is a hands-on role combining warehouse operations, making sure orders are packed quickly and accurately, with email-based customer support, ensuring our customers always enjoy a smooth shopping experience and admin assistance for our ecommerce team.

The role will initially be based at our office in Thirsk and then our new Easingwold location, working closely with our ecommerce team. You’ll also support our retail presence at UK events throughout the year.

Rat Race offer a relaxed and friendly working environment, unlimited holidays, friends and family discount, and the opportunity to take part in some of our amazing adventures.

Key Tasks Include

Order Fulfilment & Warehouse Duties

• Picking and packing customer orders with accuracy and care.
• Operating the order and shipping system, printing labels and preparing parcels for dispatch.
• Keeping the warehouse clean, tidy and well-organised.
• Assisting with stock handling, including deliveries, stock counts and restocking.
• Printing merchandise orders using our inhouse systems.

Customer Service (Email Support)

• Responding to customer enquiries via email in a friendly, professional manner.
• Assisting with questions about orders, deliveries, returns and product information.
• Resolving issues promptly or escalating to the Manager when needed.
• Maintaining accurate records of customer communications.

General Support

• Supporting the ecommerce and retail team with day-to-day tasks as required. This could include creating purchase orders, product set up and other admin tasks.
• Helping to continuously improve our operations and website.
• Helping the marketing team with blog writing, SEO and price changes when required.
• Use the kit and be a champion of the brand.

Event Store

• Supporting pop-up retail stores at UK events and expos throughout the year.
• Driving a van to our mass UK events throughout the year and setting up our popup shop.
• Working with our registration team to maximise exposure at UK events.
• Engaging with customers to discuss kit and event merchandise.

Essential Skills, Experience & Qualifications

• Good standard of English – reading and writing is essential.
• Ability to work independently and as part of a small team.
• Strong written communication skills for customer emails.
• Excellent attention to detail when picking and packing orders.
• Computer literate and a willingness to learn new systems.
• Organised and reliable, with a positive, can-do attitude.
• Previous experience in warehouse, retail, or customer service is advantageous.
• Full UK driving licence.
• A real interest in the outdoors or adventure sports is essential.
• Full training will be provided on systems and processes.

Salary & Details

• Job Title: Retail Operations & Customer Service Assistant
• Salary: £27,000 per year
• Job Type: Full-time
• Expected Hours: 35 per week + Some weekend work at UK events and expos
• Schedule: Monday – Friday, 9am – 5pm, with occasional weekend work at UK events (up to 9 weekends per year)
• Location: Thirsk, YO7 3BX (must reliably commute or plan to relocate before starting), Shires Business Park in Easingwold from January 2027.
• Start Date: 15/11/26
• Application Deadline: 23/10/26
• Reference ID: Retail Operations & Customer Service Assistant

Benefits of Working at Rat Race Unlimited holiday allowance

• 4-day working week (October – March)
• Office closure over Christmas Thirsk, YO7 3BX (must reliably commute or plan to relocate before starting), Shires Business Park in Easingwold from 2027
• Friends and family discount
• Staff benefits including healthcare and income protection
• Enhanced maternity and paternity pay
• Casual dress
• Free parking
• Opportunities to take part in Rat Race events

Pay: £27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Store discount

Ability to commute/relocate:

• Easingwold YO61 3EQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person