Retail Operations Assistant Manager

The Retail Operations Assistant Manager leading retail operations across all stores, ensuring the achievement of sales targets, operational efficiency and service excellence and the achievement of business objectives. By acting in accordance with Mizuno’s core values of Fair Play, Fighting Spirit, and Friendship, each individual is expected to contribute to the realization of Mizuno Group’s Purpose and Vision.

Retail Operations

• Manage the day-to-day operations of all retail stores.
• Ensure compliance with operational procedures, customer service standards and company policies.
• Conduct regular store visits to monitor store operations, standards and performance.
• Resolve operational issues and implement corrective actions in a timely manner.

Store Setup & Opening

• Act as the key coordinator for new store setup and store opening activities.
• Liaise with mall management, contractors and relevant authorities to obtain required approvals and permits.
• Coordinate store fit-out, readiness checks and operational preparations to ensure timely store openings.

Sales & Performance Management

• Monitor and analyse sales performance, store KPIs and operational metrics.
• Identify opportunities and implement action plans to improve store productivity and profitability.
• Ensure effective execution of promotions, campaigns and in-store initiatives.
• Prepare operational and performance reports for management review.

People Management

• Plan store manpower requirements to support business needs and expansion plans.
• Work closely with HR on recruitment and onboarding of store personnel.
• Train, coach and develop store teams to improve operational standards and sales performance.
• Monitor staff performance and provide guidance to drive continuous improvement.

Inventory & Store Support

• Ensure effective inventory management and stock availability across all stores.
• Work closely with the Merchandising Executive on stock allocation, replenishment and inventory control.
• Support store operations to ensure smooth execution of business activities.

Job Requirements

• Bachelor's Degree in Retail Management, Operations Management, Business Studies or a related discipline.
• Minimum 5 years of experience in retail operations, preferably within a multi-store retail environment.
• Experience in store setup and opening projects will be an added advantage.
• Strong leadership, analytical and problem-solving skills.
• Hands-on, proactive and able to work effectively in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications.