Retail Operations Associate

Responsibilities:
Project & Ops Support

Support SAP S/4HANA project activities, including data validation, issue tracking, and follow-ups

Actively follow up on action items with Ops, IT, Finance, and vendors to ensure timely closure

Track issues, risks, and dependencies; escalate where required

Store Operations Understanding (On-Site)

Visit stores regularly to understand end-to-end store operations and processes

(e.g. sales flow, stock movement, receiving, returns, reporting)

Gather ground insights from stores to support system design, testing, and process alignment

Support change adoption by explaining system/process changes to store teams

Validate that SAP processes work practically on the ground, not just on paper

Communication & Presentation

Prepare clear decks, trackers, and summaries for project updates and Ops reviews

Confidently present findings, issues, and recommendations to stakeholders

Act as a bridge between store operations and project teams

Requirements:
Good understanding of Operations processes (store operations exposure is an advantage)

Strong follow-up skills – able to chase, track, and close actions

Good communication and presentation skills

Comfortable working in a fast-paced environment

Strong Excel and basic reporting skills

CHARLES & KEITH Group is a global fashion company that manages both fashion labels - CHARLES & KEITH and PEDRO. Founded by Charles and Keith Wong, the Group is headquartered in Singapore, with over 700 stores worldwide.

Through our modern and curated designs across footwear, bags and accessories categories, our mission is to empower people to express themselves freely through fashion. Driven by a culture of creativity and collaboration, we seek to continuously elevate our brands by setting new standards with innovative design and technology, refining customer experiences and contributing positively to the communities we serve.