Retail Operations Associate

Responsibilities:

Project & Ops Support

• Support SAP S/4HANA project activities, including data validation, issue tracking, and follow-ups
• Actively follow up on action items with Ops, IT, Finance, and vendors to ensure timely closure
• Track issues, risks, and dependencies; escalate where required

Store Operations Understanding (On-Site)

• Visit stores regularly to understand end-to-end store operations and processes
  (e.g. sales flow, stock movement, receiving, returns, reporting)
• Gather ground insights from stores to support system design, testing, and process alignment
• Support change adoption by explaining system/process changes to store teams
• Validate that SAP processes work practically on the ground, not just on paper

Communication & Presentation

• Prepare clear decks, trackers, and summaries for project updates and Ops reviews
• Confidently present findings, issues, and recommendations to stakeholders
• Act as a bridge between store operations and project teams

 Requirements:

• Good understanding of Operations processes (store operations exposure is an advantage)
• Strong follow-up skills – able to chase, track, and close actions
• Good communication and presentation skills
• Comfortable working in a fast-paced environment
• Strong Excel and basic reporting skills