Retail Operations Associate

Responsibilities:

Staff Management:

• Recruit, train, and develop retail staff in collaboration with HR and Area Managers
• Implement structured coaching and development plans, including on-the-spot feedback and regular appraisals
• Manage manpower planning, attendance, and scheduling in coordination with AM/AAM and HR
• Conduct one-on-one discussions, team briefings, performance appraisals, coaching, conflict resolution, and disciplinary actions
• Motivate, recognize, and empower the team, fostering a culture of feedback and accountability
• Ensure effective team organization to maximize sales and productivity
• Lead by example with presence on the sales floor, maintaining a positive and collaborative work environment

Stock & Merchandise Management:

• Work with Inventory Team to maintain optimal stock levels and store organization
• Oversee deliveries, stock accuracy, and storeroom maintenance
• Analyze sales trends, bestsellers, and slow moving items to provide feedback on inventory needs
• Monitor competitor activity and market suitability of collections
• Develop action plans to improve sales performance based on data and feedback

Operations & Administration:

• Ensure compliance with SOPs, legal requirements, safety protocols, HR policies, and operational best practices
• Optimize store processes for efficiency and team well-being
• Oversee store administration, documentation, and reporting in collaboration with relevant departments
• Manage store expenses and ensure cost control

Requirements:

• Diploma or degree in Business, Retail Management, or a related field
• 0–2 years of experience in a retail environment; fresh graduates are welcome to apply
• Basic understanding of retail operations, stock management, and customer service
• Strong interpersonal and communication skills, with the ability to engage and motivate teams
• Customer-focused mindset with a proactive and hands-on attitude
• Comfortable working in a fast-paced, retail floor-based environment, including weekends and public holidays
• Organised and detail-oriented, with the ability to manage tasks and priorities effectively
• Proficient in Microsoft Excel
• A team player who takes initiative and leads by example