Retail Operations Coordinator

Job title: Travel Retail Coordinator

Location: 1000 NW 57th Ct #650, Miami, FL 33126

Shift: Hybrid 3x onsite

Payrate: $30 to $37/hr on w2

Position Overview

• We are seeking a junior, highly motivated and organized candidate to join our Travel Retail team and support the development of our business across North America and Latin America.
• The role will primarily focus on two key areas: Virtual Training and Visual Refresh across the region.
• This is a hands-on role where attention to detail, strong follow-through, and the ability to take ownership and drive initiatives forward will be key to success.

About CTC:

Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Key Responsibilities:

TRAINING

• Deliver engaging virtual training sessions to store staff across North and Latin America, focusing on brand knowledge, collections, new product launches, innovations and key selling points.
• Adapt training content according to specific market and customer needs, including assortment, product focus, and translation into Spanish and innovation updates.
• Coordinate and manage the training schedule with the customers across the region
• Track training completion and maintain accurate training records and databases.

Visual Refresh

• Own and manage the visual refresh process across North and Latin America, ensuring all stores have the latest visuals in line with campaign and brand guidelines.
• Coordinate with customers, agencies and internal stakeholders to ensure smooth and timely implementation of visual updates.
• Follow up on execution and ensure all stores receive and implement the most updated brand visuals.
• Monitor deadlines, identify gaps and proactively follow up on outstanding actions.
• Maintain accurate and up-to-date store files, databases, trackers and visual assets for the region.
• Collect and organize store information and visual execution updates to support reporting and follow-up.

Requirements

• Excellent verbal and written communication skills.
• Fluent English and Spanish are essential; Portuguese is a plus.
• Strong presentation and interpersonal skills, with confidence communicating with different stakeholders.
• Ability to quickly learn product and brand information and confidently present it to others.
• Basic understanding of marketing, branding and/or visual merchandising principles.
• Strong organizational and time-management skills.
• Excellent attention to detail and ability to consistently follow brand guidelines.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• SAP knowledge is a plus.
• Entrepreneurial mindset with a proactive, hands-on approach.

This job also can be searched as: Marketing Coordinator, Brand Coordinator, Training Coordinator, Retail Operations Coordinator, Commercial Coordinator, Travel Retail Executive, Store Communications Coordinator, Product Training Specialist, Brand Education Coordinator, Product Education and etc.

Pay: $30.00 - $37.00 per hour

Expected hours: 40.0 per week

Work Location: Hybrid remote in Miami, FL 33126