Retail Operations Executive

Key Responsibilities:

Customer Service

• Deliver exceptional service by assisting customers with product inquiries, purchases, and issue resolution.
• Ensure customer satisfaction through prompt, friendly, and knowledgeable support.
• Learn to handle escalated customer complaints in a professional and solution-oriented manner.

Sales & Store Performance

• Support daily sales initiatives and contribute to achieving store targets.
• Monitor and analyze sales data to identify trends and performance gaps.
• Assist in implementing strategies to increase sales, including upselling and cross-selling.

Store Operations

• Assist with daily store opening and closing procedures.
• Maintain store cleanliness, organization, and compliance with brand standards.
• Follow company procedures related to safety, security, and operational policies.
• Support scheduling and shift planning under manager supervision.

Promotions & Merchandising

• Assist in executing promotional campaigns and visual merchandising plans.
• Set up promotional displays, signage, and marketing materials.
• Monitor promotional effectiveness and provide feedback to store leadership.

Inventory Management

• Monitor stock levels and assist with timely replenishment of shelves.
• Support the receiving, checking, and organizing of inventory deliveries.
• Participate in stocktaking and inventory audits.
• Identify and report slow-moving or damaged items.

Training & Development

• Participate actively in training modules covering retail operations, sales techniques, and inventory control.
• Shadow experienced team members and store leadership to learn best practices.
• Complete performance evaluations and provide progress reports as required.

Requirements:

• Minimum GCE ‘O’ level /NITEC at least 2 years of relevant retail sales experience
• Strong interest in developing a career in retail management.
• Excellent interpersonal and communication skills.
• Customer-focused mindset with a proactive attitude.
• Willingness to work on Saturdays.
• Ability to work in a fast-paced, team-oriented environment.