Retail Operations Executive

Job Responsibilities:

• To coordinate between showroom and HQ in spearheading sales activities which includes planning, organizing, managing and control to achieve business objective in line with the Company’s vision and mission
• Supervise staff daily activities, sales progress and make sure it adheres to the Company’s standard operating procedures (SOP)
• Conduct regular store visits and stock checks to ensure efficient retail operations across assigned outlets, and provide timely feedback to HQ on staffing, sales performance, customer trends, and operational issues.
• Provide on-ground support during manpower shortages, including overtime when required
• Assisting outlets in overall stock positioning, stock management and stock control policies are in place
• Monitor and coordinate the effectiveness of the merchandise display, marketing campaign and store execution
• Analyze performance to identify opportunities for sales growth, contribute actionable insights for business decisions, and align on improvement plans with the reporting manager.
• Identify training needs, conduct regular role play and coaching and effective sales/product training/activities, on the job programs and orientations to get staff equipped and guided
• Liaise with mall management on leasing and store-related matters, including fit-out, renovation, and maintenance, to support smooth store operations.
• Ensure the lease renewals, validity of business/showroom related licenses and all legal operating requirements are in compliance with legal requirements
• Oversee the manpower needs of the stores as well as to elevate the high standards of customer service, grooming and brand image.
• Monitor key retail KPIs (conversion rate, ATV, productivity) and drive improvement actions
• Prepare ad-hoc sales and CRM reports using Microsoft Excel

Requirements:

• Degree in Business Administration/Management/Retail Operations or relevant discipline
• Minimum 3 years’ experience in sales coordination and operational administration; experience in multi-outlet or retail operations is an advantage.
• Strong analytical and commercial mindset with the ability to translate insights into actions and drive sales performance
• Strong leadership, interpersonal and communication skills, with a positive, team-oriented mindset and good organizational abilities
• Good command of spoken and written English; Mandarin is an added advantage for communication purposes
• Proficient in Microsoft Excel and PowerPoint
• Possess own transportation, willing to travel and be based at outlets when required

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Opportunities for promotion

Application Question(s):

• What is your expected salary?
• What is your earliest availability to commence?

Experience:

• Retail management: 3 years (Preferred)

Language:

• Mandarin (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person