Retail Operations Manager

• Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.
• Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.
• Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.
• Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.
• Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.
• Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.
• Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.
• Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.
• Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.
• Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.
• Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Job requirements

• Bachelor’s degree in Business Administration, Sales, Retail Management, or related field
• Proven successful experience as a retail manager
• Strong leadership and customer management abilities
• Customer service-oriented with knowledge of business management processes
• Excellent communication and interpersonal skills
• Strong organizational and planills
• Proficiency in English
• Skills in retail management software
• Willingness to travel frequently