Retail Operations Manager

We are seeking an experienced and proactive Retail Operations Manager to oversee, mentor, and elevate our multi-branch retail network. In this pivotal role, you will be the driving force behind our diverse portfolio, supervising branches that blend premium Arabic sweets retail outlets with full-service restaurant experiences. If you thrive in high-energy environments and know how to balance strict retail standards with exceptional dining service, we want to hear from you! This position is Field-Based / Multi-Site (Requires regular branch visitation).

Multi-Unit Supervision: Direct and oversee daily operations across all company branches, ensuring consistent high performance, brand alignment, and compliance.

Dual-Concept Management: Seamlessly manage the operational differences between fast-moving retail sweet counters and experiential, sit-down restaurant environments.

Team Leadership: Train and mentor Branch Managers, fostering a culture of accountability, excellent guest relations, and career growth.

Financial Performance: Drive profitability by setting sales targets, optimizing labor costs, and controlling food/inventory waste across all locations.

Quality & Compliance: Maintain strict food safety, hygiene, and presentation standards, ensuring our famous Arabic sweets and culinary dishes are served perfectly every time.

Supply Chain Coordination: Partner with our central kitchen and production teams to streamline inventory tracking, logistics, and fresh daily distribution.

Desired Candidate Profile

Bachelor s degree in Hospitality or any related field.

Minimum of 10 years of experience in operations within the F&B sector, with at least 4 years in a managerial or supervisory role.

excellent communication skills, exceptional analytical, problem-solving, and cross-functional leadership skills.

Fluency in Arabic and English is required, French is a plus.