Retail Operations Manager

该职位来源于猎聘 Job Summary: We are seeking a Retail Operations Manager to lead sales planning, forecasting, retail analytics and performance optimization . He/She will leverage consumer insights, inventory intelligence, and retail KPIs to drive profitability, operational excellence, and strategic growth.

Key Responsibilities

• Retail Planning & Forecasting
• Establish enterprise-wide visibility of profitability, productivity and consumer insights through systematic data analysis, driving continuous business improvement through cross-functional collaboration.
• Develop and implement performance tracking frameworks with clear action implications to optimize retail operations and financial outcomes.
• Lead the integration of multi-source data (primary sales, secondary market data, competitive intelligence) to develop accurate demand forecasts and inventory plans.
• Conduct comprehensive competitor performance analysis to identify market opportunities and risks.
• Retail Analytics & Performance Management
• Yearly KPI target setting for retail management team (by regional and store level), monitor on regular basis and deliver actionable insights through dashboards.
• Sales analysis and inventory management: identify underperforming categories/stores and drive corrective actions (e.g., inventory redistribution, markdown strategies), keep tracking & monitoring performance and drive continuous improvement.
• Implement retail productivity frameworks to enhance store efficiency (e.g., space planning, labor optimization).
• Strategic Retail Excellence
• Collaborate with Retail Ops & other key stakeholders to standardize best practices.
• Conduct regular training sessions and workshops to enhance the skills and knowledge of retail staff.
• Develop & optimize operation manual and SOP based on HQ standard and local requirements to improve retail excellence. Collect feedback through daily random check and on-site visits to monitor all channels active within a standard.
• Spearhead cross-functional projects. Take lead in all new store openings/closures, renovation, relocation, temp stores, and pop-ups preparation, staff attachment arrangement
• Drive annual budgeting and 3–5-year strategic planning.
• Lead team member to provide day-to-day administrative, technical, and logistical support to ensure the brand team can execute core business processes efficiently, maintain service-level agreements, and continuously improve operational excellence. Qualifications & Skills:
• 8+ years in retail planning, analytics, or commercial strategy(luxury/fashion/FMCG preferred).
• Expertise in retail math (GMROI, weeks of supply, markdown optimization) and forecasting tools (e.g., SAP, Oracle).
• Advanced analytical skills (Excel, Power BI, SQL) with ability to translate data into business strategies.
• Proven track record in inventory management, OTB, and P&L accountability
• Strong stakeholder management
• Experience with retail digitization is a plus.