Retail Operations Manager

Position Purpose:

To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Principal Accountabilities:

As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; your responsibilities will include but are not limited to:

·       Understanding the Thailand market, culture and responsible for the overall success of retail operations driving sales and new user acquisition, reinforcing operations, and store leadership management & development

·       Building a positive and strong retail operations team capability – mentoring/coaching and motivating Group Leaders, Counter Leaders and Beauty Consultants

·       Frequently do counter visits (min 2x a week) to check the team performance and understand the challenge, Identifying and communicating sales driver opportunities with sales & marketing team

·       Analyze and review store management team based on the visits and then give valuable insight to S&M team

·       To assess past few months achievement on BI hit rate, counter hit rate and validate accuracy of target setting

·       Ensure strong SOP – Operational stewardship, following guidelines deployed to market to ensure best in class execution in stores.

·       Work together with Agency to build retail recruiting plans with clearly defined objectives, desired outcomes.

·       Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals

·       Together with training team to manage Mystery Shopping Programs in market to ensure high-quality retail experience for our consumers.

·       Develop strong partnerships with store managers to get additional support

Requirement: (Experience, Knowledge & Skills)

·       Bachelor's degree or equivalent industry experience

·       8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry (preferable)

·       Rich knowledge of Sales & Retail Operations is a must and at least 5+ years of experience leading teams with strong people management skills.

·       Knowledge & Experience in Beauty/Skincare/Prestige brands

·       Very in-depth retail (operation & commercial) understanding and ability to influence with strong commercial awareness

·       Stock inventory management skills

·       Excellent communication skills (TH & EN) and ability to engage various audiences across multi-cultures

·       Strong business acumen and analytical skills

·       Willing and ready to travel (within TH Region)