Retail Operations Manager

Retail Operations Manager

About us
Khans Supermarket Group is a family-run independent retailer operating 10 IGA supermarkets across regional and suburban New South Wales, plus a Gift Shop and a BP Petrol Station. We are proud of our local stores, our people and our communities, and we are growing.

The role
We are looking for an experienced multi-site retail leader to take charge of operations across our network. You will lead our Store Managers, lift performance and standards, and drive sustainable sales growth and profitability. This is a hands-on, on-the-road role with regular store visits, reporting directly to the Directors.

What you will do

• Grow sales and profit: lead initiatives that deliver year-on-year sales growth, stronger margins and tighter cost control
• Lead Store Managers: coach, support and hold managers accountable for weekly targets, standards and results
• Lift store standards: presentation, cleanliness, food safety and WHS compliance across every site
• Control the numbers: stock control, shrinkage reduction and labour efficiency in line with wage targets
• Partner with Buying: make sure promotions, stock flow and layouts are executed well in store
• Build capability: work with HR on recruitment, training, succession planning and retention
• Own compliance: WHS programs, liquor licensing, food safety certifications and Metcash audits
• Report and fix: track KPIs (sales, GP%, shrinkage, wages %, compliance), find root causes and act on them

What you will bring

• 5+ years' multi-site retail operations experience (Area Manager, Regional Manager or similar)
• Supermarket, grocery or FMCG retail background (essential)
• A track record of improving sales, margin and operational standards
• Strong leadership, communication and coaching skills
• Confidence with sales reports, P&L drivers and KPI tracking
• IGA or independent supermarket experience (highly regarded)
• Current driver's licence and own vehicle, with regular travel between stores
• Flexibility to attend leadership or urgent site meetings outside standard hours when needed

What we offer

• Competitive salary package including Bonus plans
• Fuel allowance (in addition to base salary)
• A senior role with direct access to decision makers and room to shape how we operate
• A supportive, family-owned business that is investing in growth

How to apply

Click Apply and include your resume and a short cover letter that tells us about your multi-site results. Shortlisting starts immediately, so we encourage you to apply early.

Only shortlisted candidates will be contacted. Applicants must have full working rights in Australia.