Retail Operations Manager

Global Luxury Retail | Westfield Sydney

Salary: $82,000–$85,000 + Superannuation

Major store leadership role

A rare opportunity to lead at scale. Some retail leadership opportunities don't come around often. This is one of them.

We're partnering with an internationally recognised luxury fashion and lifestyle house to appoint an Operations Manager for its major Westfield Sydney store.

With a substantial team, significant product volumes and a dedicated operational leadership structure, this is an opportunity to take ownership of store operations at scale — within a global business that's continuing to grow across Australia.

If inventory, people leadership and operational excellence are where you thrive, this could be your next big move.

ABOUT THE BUSINESS

Our client is an internationally recognised luxury fashion and lifestyle house, celebrated for its distinctive design aesthetic, exceptional product and elevated customer experience.

With an established global presence and continued expansion across Australia, the business offers exciting opportunities for ambitious retail leaders to grow within an international organisation.

ABOUT THE ROLE

Based at Westfield Sydney, you'll take ownership of the operational side of a major retail store.

The store's leadership structure has been expanded into dedicated Operations and Visual leadership roles to support the scale of the business, the team and the demands of the store.

You'll partner closely with the Store Director and fellow leaders to ensure the store runs efficiently, inventory is controlled and the customer experience remains exceptional.

The store is scheduled to open on 13 November, with a core team of approximately 65 people plus seasonal team members.

WHAT YOU'LL BE DOING

• Lead overall store operations, inventory management and back-of-house execution.
• Oversee stock processing, deliveries, replenishment and inventory flow.
• Drive inventory accuracy through cycle counts, stocktakes and RFID scanning.
• Investigate shrinkage and implement improvements to stock control.
• Manage high product volumes and streamline operational workflows.
• Lead, coach and develop the Operations team.
• Improve processes, productivity and operational efficiencies.
• Partner with the Store Director on labour planning, scheduling and business performance.
• Collaborate with Visual and Sales & Service leaders to support seamless store execution.
• Maintain a safe, organised and customer-ready store.

ABOUT YOU

• Strong retail operations leadership experience in a high-volume environment.
• Experience managing inventory, stock flow, shrinkage and back-of-house operations.
• Proven people management experience, ideally leading large or complex teams.
• Strong understanding of retail systems, processes and operational KPIs.
• A track record of improving efficiencies and solving operational challenges.
• Confidence using data to drive decisions and performance.
• Strong communication and stakeholder management skills.
• Flexibility for a retail leadership roster, including weekends, early starts and occasional late finishes.
• Luxury or premium retail experience is highly desirable, particularly in a store with significant product volumes and a large team.

WHAT'S IN IT FOR YOU?

• A rare leadership appointment with dedicated operational ownership.
• Scale and complexity: Lead operations in a major retail environment.
• Global growth opportunities within an expanding international business.
• Real operational influence: Improve inventory accuracy, processes and efficiency.
• A dedicated leadership structure: Partner with specialist Sales & Service and Visual leaders.
• Competitive salary: $82K–$85K+ Super, with flexibility depending on experience.

READY TO TAKE OWNERSHIP? If you're an operationally strong retail leader who enjoys building efficient teams and managing complexity, we'd love to hear from you.

Apply now or contact us for a confidential conversation.