Retail Operations Manager

About the role

Lead Retail Performance. Drive Business Growth. Develop Strong Teams.

We are looking for an experienced and results-driven Retail Sales Operations Manager to oversee our retail outlets and roadshow operations.

You will play a key leadership role in driving sales and gross profit (GP), strengthening retail operations, and developing high-performing sales teams to support TBM's continued business growth.

Key responsibilities

• Lead and oversee the sales performance and daily operations of multiple retail outlets and roadshows.
• Develop and execute sales strategies to achieve revenue, GP and business targets.
• Lead, coach and develop Outlet Managers and Outlet Supervisors to build high-performing teams.
• Monitor sales performance, identify improvement opportunities and implement effective action plans.
• Drive consistent execution of promotions, campaigns, product launches and retail events.
• Strengthen retail SOPs, operational efficiency, customer service standards and performance accountability.
• Collaborate with internal departments to support business growth and operational improvements.

About you

• Minimum 7 years of experience in retail sales and operations, including at least 3 years in multi-outlet management or retail leadership.
• Strong experience in electrical appliances, consumer electronics, home appliances or retail chain operations is preferred.
• Proven track record in achieving sales targets, managing GP and improving retail performance.
• Strong leadership, people management, coaching and problem-solving abilities.
• Good analytical skills with the ability to translate sales data into effective business decisions.
• Willing to travel between retail outlets and roadshow locations; valid driving licence and own transport required.

About us

TBM is an established electrical and home appliance retail business.

Working Arrangement: 5.5-day workweek (Monday–Saturday), with flexibility to support retail events and operational requirements.

Benefits

• Competitive remuneration package
• Transport Allowance
• KPI Incentive & Performance Bonus
• Opportunity to lead and develop retail teams
• Career growth in an established electrical and home appliance retail business

Ready to Lead Our Retail Growth?

If you are a commercially driven retail leader who enjoys developing people, improving performance and delivering results, we'd love to hear from you!

Apply now and grow your career with TBM!