Retail Operations Manager

Job Requirements

• Manage and oversee daily retail operations to ensure smooth and efficient business activities.
• Coordinate with retail partners and third-party vendors to support device deployment and operational readiness.
• Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations.
• Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality.
• Monitor store performance, operational KPIs, and device utilization to identify areas for improvement.
• Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation.
• Handle operational issues and ensure timely resolution of problems at retail locations.
• Conduct regular site visits to monitor compliance with operational standards and partner requirements.
• Prepare operational reports, analyze performance data, and provide recommendations to management.
• Manage operational resources, schedules, and budgets to achieve business targets.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• Minimum 3–5 years of experience in retail operations, field operations, or business operations, preferably with at least 1–2 years in a managerial or supervisory role.
• Experience managing multiple retail locations, business partners, or third-party vendors is preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Ability to analyze operational data and prepare performance reports.
• Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage.
• Willingness to travel to retail locations and partner sites as required.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Fluent in English